Virtual Convention 2020 Session: Changing Workforces and Higher Placement Volumes: Prepare Your Data for Sustained Periods of Economic Uncertainty

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Todd Meeks - Neustar 
Matt Wolk - Neustar 
The collections world has endured sudden and drastic changes over the past three months, and uncertainty remains in employment, the economy, and the overall status of debt. With some level of stability returning to the operational environment, clients and vendors will need to maximize their ability to connect with consumers in ways that reduce the stress on newly developed systems and processes. With impending regulatory changes and limits on dialing, virtual work, and staffing challenges, the concerns for contact centers now far exceed margin pressures. Changes to consumer contact information and communication preferences will likely accelerate. Collections organizations that have more accurate consumer phone and email data, and insight into the phone behavior of their target consumers, will be better positioned to make the most efficient use of the new resource environment, and more efficiently make contact and arrange for resolution of their clients’ accounts. Is your agency prepared to collect on more accounts with the changes to operational structures? Learn how other agencies are improving their contact efficiency and effectiveness with emerging technologies and solutions:

Omnichannel phone, email, and device data for coordinated contact attempts across channels

Predictive behavior intelligence on a consumer’s most-used phone number

Carrier-driven insights on the times and days when individual consumers are most likely to answer

Methods for preventing call blocking and SPAM mislabeling

Join Neustar dialing-optimization experts Matthew Wolk, Senior Director Fraud, Risk, and Compliance, and Todd Meeks, Director of Risk Product Management, as they explain proven strategies that will help your organization prepare for the coming wave of accounts entering collections.

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