Credit and Collection Compliance Officer (CCCO) Exam

The Credit and Collection Compliance Officer (CCCO) Designation offers a comprehensive education solution designed to support those with compliance responsibilities in an organization.

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Credit and Collection Compliance Officer (CCCO) Designation (Advanced Level)

Designed for the advanced professional, typically a Chief Compliance Officer, this designation provides an in-depth range of knowledge on compliance strategy in the debt collection industry.

Required educational components:

  • Writing Effective Policies and Procedures
  • Advanced Compliance: Conducting a Risk Assessment
  • Advanced Compliance: Controls and Corrective Actions
  • Understanding and Responding to the CFPB's Expectations
  • Advanced FDCPA Issues
  • Ethical and Professional Collections
  • Duties of Data Furnishers Under the FCRA
  • Data Security and Privacy I


  • Exam (must pass with a score of 85% or higher)

Renewal Requirements:

  • Attend ACA Spring Forum, Fall Forum, Convention, Washington Insights


  • Attend four compliance-related ACA Hot Topics

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If you have already taken this exam and failed, please reorder this exam.

Technical Requirements for the Program:
Internet Explorer 9.0 or greater, Google Chrome (current version), or Mozilla Firefox (current version)
Adobe Acrobat Reader 10.0 or greater
Flash Player 10.0 or greater