Hot Topics Download: Building Rockstar Healthcare Collectors (8/14/2018)
If your company is a Training Zone subscriber, there is no need to purchase. Simply download the file at the bottom of the page.
Building Rockstar Healthcare Collectors
Recorded: Aug. 14, 2018
Whether you are currently a medical collector, or someone who manages medical collectors, this session will teach you new ways to look at situations, how to find those deep pockets with third party payers and the difference between handling a consumer who received medical attention, which often is created out of necessity, compared to debt created by choice. Learn how to control yourself and your actions, statements and decisions on accounts. Take away how to phrase questions, sample questions and responses to typical medical stalls, that will get you the information you need.
In this session we will also touch on how to hire a Rock Star medical collector and how to mentor and motivate them to be the best they can be.