Hot Topics Download: Benefiting From Consumer Complaints


This Hot Topic will examine the benefits of effective complaint handling with helpful tactics for complaint tracking and improvement opportunities.

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MP4 Download

Benefiting From Consumer Complaints
Recorded: Dec. 11, 2017

Receiving complaints from consumers can be challenging and discouraging, but there are tools you can use to handle the complaints in a way that will ultimately lead to improvement opportunities, strengthen your reputation and satisfy your clients.

Complaint tracking is a required part of comprehensive compliance management systems—and it can also make the difference between being a good agency and a great agency.

This Hot Topic will examine the benefits of effective complaint handling. Complaint tracking is a required part of comprehensive compliance management systems - it can also make the difference between being a good agency and being a great agency. Learn how to gather and use complaint data to identify improvement opportunities, strengthen your reputation and satisfy your clients.

In this session you will learn about:

  • Effective Tracking Methods
  • Useful Complaint Categories
  • Meaningful Data Analysis
  • Identification of Improvement Opportunities
  • Additional Benefits of Good Complaint Handling

Speakers:

Sarah Headly, president of Peacock Consulting LLC 

Brian Watkins, president of Southern Oregon Credit Service Inc


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