Agency Benchmarking Survey, Print - 2014


ACA’s 2014 Agency Benchmarking Survey can change the way you look at your business.

If you already own this product, or would like to purchase it, please Log In.

If you do not have an account, please create one to purchase a product.

$345.00
$690.00

2014 Agency Benchmarking Survey - Print Version

ACA's 2014 Agency Benchmarking Survey can change the way you look at your business. Organized by agency size (volume of new business), the industry-specific survey enables you to evaluate your company using national averages and median numbers based off of 2013 data. Statistical tables-including annual new business, gross collections, accounts in collector queue, liquidation percentage and collections per collector-can help you:

  • Improve your business.
  • Measure your performance and expenses.
  • Anticipate how your commission rates and collection staff may change as your company grows.

Also included:

  • Key performance indicators for gauging your efficiency and making revenue and expense projections.
  • Collection agency definitions.
  • Expense items broken down by agency size.
  • Assorted graphs on collection agency operations, technology and staffing.