Agency Benchmarking Survey, Print - 2014
2014 Agency Benchmarking Survey - Print Version
ACA's 2014 Agency Benchmarking Survey can change the way you look at your business. Organized by agency size (volume of new business), the industry-specific survey enables you to evaluate your company using national averages and median numbers based off of 2013 data. Statistical tables-including annual new business, gross collections, accounts in collector queue, liquidation percentage and collections per collector-can help you:
- Improve your business.
- Measure your performance and expenses.
- Anticipate how your commission rates and collection staff may change as your company grows.
- Key performance indicators for gauging your efficiency and making revenue and expense projections.
- Collection agency definitions.
- Expense items broken down by agency size.
- Assorted graphs on collection agency operations, technology and staffing.