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Agency Benchmarking Survey, Print - 2014

ACA’s 2014 Agency Benchmarking Survey can change the way you look at your business.

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$690.00

2014 Agency Benchmarking Survey - Print Version

ACA's 2014 Agency Benchmarking Survey can change the way you look at your business. Organized by agency size (volume of new business), the industry-specific survey enables you to evaluate your company using national averages and median numbers based off of 2013 data. Statistical tables-including annual new business, gross collections, accounts in collector queue, liquidation percentage and collections per collector-can help you:

  • Improve your business.
  • Measure your performance and expenses.
  • Anticipate how your commission rates and collection staff may change as your company grows.

Also included:

  • Key performance indicators for gauging your efficiency and making revenue and expense projections.
  • Collection agency definitions.
  • Expense items broken down by agency size.
  • Assorted graphs on collection agency operations, technology and staffing.