Agency Benchmarking Survey, Electronic - 2014
ACA's 2014 Agency Benchmarking Survey can change the way you look at your business. Organized by agency size (volume of new business), the industry-specific survey enables you to evaluate your company using national averages and median numbers based off of 2013 data. Statistical tables-including annual new business, gross collections, accounts in collector queue, liquidation percentage and collections per collector-can help you:
- Improve your business.
- Measure your performance and expenses.
- Anticipate how your commission rates and collection staff may change as your company grows.
- Key performance indicators for gauging your efficiency and making revenue and expense projections.
- Collection agency definitions.
- Expense items broken down by agency size.
- Assorted graphs on collection agency operations, technology and staffing.
NOTE: When you purchase this electronic PDF version, you will have instant access by being logged into the ACA website, clicking on My ACA and then clicking on Recent Purchases. If you have any further questions, please contact Mike Klippenstein at (952) 928-8000, ext. 710.