Hot Topics Download: Alexa, Pay My Bills (Sponsored by Interactions) (12/4/2018)

This Sponsored Hot Topic will examine the current and future uses of conversational artificial intelligence in collections.

If your company is a Training Zone subscriber (or if you've purchased this recording before), there is no need to purchase. The video will appear below this message.

If you already own this product, or would like to purchase it, please Log In.

If you do not have an account, please create one to purchase a product.


MP4 Download

Alexa, Pay My Bills (Sponsored by Interactions)

Recorded: Dec. 4, 2018

It’s 2018, and conversational artificial intelligence is everywhere -- in our homes, our cars, and customer service support. However, the majority of the Collections industry has yet to implement a conversational approach to debt collection.

Piggybacking off our 2017 research that affirmed that consumers were willing to interact with a Virtual Assistant for a variety of payment scenarios, we set out to discover how the market has changed in the last 12 months:

  • Do consumers now prefer AI to live agent assistance?
  • Are consumers now more comfortable making payments with AI?
  • Will live agents continue to play a pivotal role in debt collection?


Dan Fox, Senior Manager of Field MArketing at Interactions

Randy Rivera, Member Advisory Board at Fintex

Jason Schultz, Director of Consumer Experience at Rausch Strum

Scroll to Top