This Hot Topic will examine the benefits of effective complaint handling.

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Benefiting From Consumer Complaints
Recorded: Nov. 17, 2015

This Hot Topic will examine the benefits of effective complaint handling. Complaint tracking is a required part of comprehensive compliance management systems - it can also make the difference between being a good agency and being a great agency. Learn how to gather and use complaint data to identify improvement opportunities, strengthen your reputation and satisfy your clients.

In this session you will learn about:

  • Effective Tracking Methods
  • Useful Complaint Categories
  • Meaningful Data Analysis
  • Identification of Improvement Opportunities
  • Additional Benefits of Good Complaint Handling

Sarah Headly, President, Peacock Consulting, LLC, Monona, Wisconsin