Benefiting From Consumer Complaints - MP3 - Nov. 17, 2015
This Hot Topic will examine the benefits of effective complaint handling.
Benefiting From Consumer Complaints
Recorded: Nov. 17, 2015
This Hot Topic will examine the benefits of effective complaint handling. Complaint tracking is a required part of comprehensive compliance management systems - it can also make the difference between being a good agency and being a great agency. Learn how to gather and use complaint data to identify improvement opportunities, strengthen your reputation and satisfy your clients.
In this session you will learn about:
- Effective Tracking Methods
- Useful Complaint Categories
- Meaningful Data Analysis
- Identification of Improvement Opportunities
- Additional Benefits of Good Complaint Handling
Sarah Headly, President, Peacock Consulting, LLC, Monona, Wisconsin