details - product - row - col1 - image

Benefiting From Consumer Complaints - MP3 - Nov. 17, 2015

This Hot Topic will examine the benefits of effective complaint handling.

If you already own this product, or would like to
purchase it, please LOG IN

$104.00
$156.00

MP3 Download

Benefiting From Consumer Complaints
Recorded: Nov. 17, 2015

This Hot Topic will examine the benefits of effective complaint handling. Complaint tracking is a required part of comprehensive compliance management systems - it can also make the difference between being a good agency and being a great agency. Learn how to gather and use complaint data to identify improvement opportunities, strengthen your reputation and satisfy your clients.

In this session you will learn about:

  • Effective Tracking Methods
  • Useful Complaint Categories
  • Meaningful Data Analysis
  • Identification of Improvement Opportunities
  • Additional Benefits of Good Complaint Handling

Speaker:
Sarah Headly, President, Peacock Consulting, LLC, Monona, Wisconsin

Footer Divider Image