Why—and When—You Need to State the Call Recording Disclosure
Federal and state laws regulate how phone conversations can be monitored and recorded. Here are a few tips to find the best process for your company to remain compliant.
4/22/2019 1:30 PM
Most accounts receivable management firms record phone calls going in and out of their office. This can help ensure you are complying with the company’s policies and procedures, alert managers to potential retraining needs and protect the company from unfounded lawsuits.
Both federal and state laws regulate how phone conversations can be monitored and recorded. The federal law requires just one party to agree to the recording, either the person making the call or the person receiving the call.
While most states only require the consent of one party to record a conversation, some require all parties to agree to the recording.
To avoid issues in two-party states, many companies opt to have collection professionals provide a call recording disclosure on every call, no matter where the agency is located or where the consumer lives.
In the February issue of Collector magazine, managing editor Anne Rosso May reports on the background of call recording disclosures and when to use them during communication with consumers. Read more here.
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