United Collection Bureau Expands to Southeast Indiana

The move for the ACA International member company, supported by the Indiana Economic Development Corporation and the state’s governor, is expected to create hundreds of new jobs in the coming years.

5/8/2018 8:00 AM

News
United Collection Bureau Expands to Southeast Indiana

United Collection Bureau Inc. (UCB) is growing its business and job offerings with an expansion currently underway in Clark County, Ind., supported by the state’s governor and economic development board.

UCB, a provider of business process outsourcing and accounts receivable management solutions, is establishing a new call center that is expected to create up to 621 new jobs by 2022. 

“We’re excited to welcome UCB to Indiana and grateful for the good jobs they’ll create for Hoosiers,” Gov. Eric J. Holcomb said in a news release. “Companies like UCB continue to take advantage of our pro-growth business environment and skilled workforce. As a state, we’ll continue to equip businesses with the tools and stability they need for success today, tomorrow and in the years ahead.”

The Ohio-based company is investing $2.4 million to lease, renovate and equip a 55,000-square-foot facility at the River Ridge Commerce Center in Jeffersonville, Ind. UCB, which has already started  renovations, plans for the new Indiana-based call center to be operational by the end of May 2018. With its growth, the company will conduct two rounds of employee recruiting, which will allow UCB to meet the increasing demand for its clients.

“We are very excited to be establishing our presence in the state of Indiana,” Michael Karosas, chief operating officer of UCB, said in the news release. “Indiana’s pro-business environment and skilled workforce distinguished itself from other locations we were considering, and we look forward to a bright future here in Indiana.” 

The company employs approximately 1,000 associates at its facilities in Ohio, Florida and Costa Rica. UCB expects to begin hiring for representatives, management and other operational associates for the Indiana-based call center in May. By the end of 2019, the company plans to complete the first phase of recruiting, hiring over 300 full-time employees.

UCB began providing flexible business process outsourcing and collection call center services in 1959. The company’s commitment to training, coupled with innovative technology, compliance and customer service, supports UCB’s reputation as a leader in its industry. With almost 60 years of experience, UCB assists large companies and facilities across the U.S. in the government, health care, utility, financial service, communication and student loan industries.   

The Indiana Economic Development Corporation (IEDC) board of directors offered United Collection Bureau up to $3.5 million in conditional tax credits based on the company’s job creation plans, and up to $150,000 in training grants. These incentives are performance-based, meaning until employees in Indiana are hired, the company is not eligible to claim incentives. The city of Jeffersonville, Clark County and southern Indiana support this project.

UBC’s growth plans continue a trend of national companies choosing Indiana for growth. Indiana’s business climate ranks first in the Midwest and fifth in the nation, offering companies like UCB the tools they need to grow its business.

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