The Trick to Keeping Employees Engaged in Training? A Little Friendly Competition.

Dani Brownlee, collections trainer for Trellis Company, has new ideas you can use to improve your company’s employee training sessions.

7/29/2019 10:30 AM

NewsCollector Magazine
The Trick to Keeping Employees Engaged in Training? A Little Friendly Competition.

Training sessions on prevalent topics in the accounts receivable management industry, such as the Fair Debt Collection Practices Act, can get repetitive—especially for experienced collectors.

At Trellis Company, FDCPA training is an annual event and it’s hard on a trainer when the audience isn’t engaged and learning something new every time, Dani Brownlee, collections trainer, told Collector magazine Managing Editor Anne Rosso May in a recent interview for the July issue.

To help re-engage employees, Brownlee created a board game based on the FDCPA with questions about the law and how it applies to collectors’ phone conversations with consumers.

Creating a game and encouraging a little friendly competition among employees while they’re learning increases engagement and presents the material in a new way.

To try this at your company, keep it simple. Brownlee said she focuses the game more on the FDCPA questions than the strategy to win. She groups players into teams and requires them to answer a question about the FDCPA before advancing their game piece.

Read more of Brownlee’s training ideas in this month’s Collector magazine.

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