State of the Industry on Deck at ACA’s Virtual Fall Forum & Expo


Register now to hear insights on advocacy and ACA’s bipartisan political efforts following the 2020 election.

9/24/2020 8:00

The 2020 Fall Forum & Expo may look a little different as ACA International—for the time being—has pivoted to a virtual event, but you won’t want to miss this year’s conference and the opportunity to hear firsthand how ACA’s advocacy is continuing to advance the priorities of the accounts receivable management (ARM) industry.

During the main stage session at 11 a.m. CST Nov. 4, Leah Dempsey, ACA’s vice president and senior counsel of federal advocacy; Patrick Russell, ACA’s federal advocacy director; Travis Johnson, principal at 1607 Strategies; Michael Morley, assistant professor at Florida State University College of Law; and Mark Neeb, ACA’s CEO, will present on ACA’s bipartisan political efforts and approach to advocacy following the 2020 election. These industry and political experts will discuss the election results and what they mean for the industry and businesses.

The session, “Policy Experts Provide the ARM Industry Reaction as Election Results Come In,” will provide a timely update and first look at what’s to come in Washington, D.C., over the next two to four years and how this may impact your business.

Overall, ACA’s 2020 Virtual Fall Forum & Expo, Nov. 4-5, 2020, will take the association into the new year with exciting education and networking opportunities all on an interactive online platform.

Register today for access to:

  • 18 breakout sessions on health care, legal education and operations;
  • 12 Innovation Stage sessions and 20 exhibitors showcasing the latest technology and services;
  • Free on-demand access to the main stage election update, 12 select breakout sessions and 12 Innovation Stage sessions; and
  • One-on-one chat, video chat and messaging throughout the event.

In addition to the main stage session on advocacy, the Women in Collections Resource Council (WICRC) will also help kickoff the virtual Fall Forum & Expo at 10 a.m. CST Nov. 4.

The WICRC, a group working to connect women in the industry and provide tools and resources, as well as ACA’s Political Action Committee (ACPAC), will host separate happy hours at the end of the day Wednesday, Nov. 4.

Here is a look at what to expect during breakout sessions during the 2020 Virtual Fall Forum & Expo:

Operations in the Age of COVID-19

COVID-19 has drastically changed the way we do business and there is no going back. What has changed and how do we move forward? These sessions will focus on the positive steps and radical changes others have taken to thrive in the next normal. 

Health Care

Health care collections continues to evolve. This session track, a fixture at the Fall Forum & Expo each year, will cover multiple facets of health care collections, including billing, disputes, regulations, hiring and industry trends.

Legal Education

This session track is created by attorneys for attorneys. ACA is applying for continuing legal education (CLE) credits for seven hours of education. These sessions are open to ACA members only and will not be recorded. Requests for CLE credits in specific states must be submitted by Tuesday, Oct. 20 with your registration. 

View the 2020 Virtual Fall Forum & Expo agenda here and stay tuned for updates. Subscribe to ACA Daily and Education & Event updates by logging on to and selecting “My ACA” at the top of the website.

If you’re interested in becoming an event sponsor or exhibitor, visit the 2020 Virtual Fall Forum & Expo sponsor and exhibitor website to browse tiered packages that include sustained visibility and connections before, during and after the event.

Thank you to existing sponsors FICO, Interactions, Observe.AI, Renkim Corporation, Solutions by Text, Applied Innovation Inc., RevSpring, DAKCS, Clear Payment Solutions LLC, Debt$Net Collection Software, KG Hawes, Payscout LLC, The Intelitech Group, Attunely Inc., Roydan Enterprises Ltd., WebRecon LLC, American Business Communication Inc., and VoApps Direct Drop Voicemail.

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