ACA Hot Topics You Don’t Want to Miss This Month

Register now for August webinars to gain insights and learn from ACA staff and your peers about regulations, technology, communications skills and more.

8/9/2021 8:00 AM

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ACA Hot Topics You Don’t Want to Miss This Month

ACA International has a record amount of Hot Topic webinars planned on accounts receivable management industry topics in August highlighting listening skills, strengthening your brand, Reg F for asset buyers and much more.

Here are the remaining Hot Topic webinars planned for August.

Leverage the Power of Listening to Overcome Stalls and Objections

This webinar, with speaker Carl Christensen, vice president, collections at Professional Credit Service, will focus on one of the most important collection skills, listening, and focus on effective strategies to build rapport and clarify the consumer’s point of view. Attendees will get a chance to participate in an interactive presentation on how to leverage their new abilities to overcome stalls and objections while avoiding the dispute landmines.

This webinar is from 2 to 3 p.m. CDT Aug. 10. Visit the webinar webpage to register.

Accelerating Agent Productivity with AI

This webinar, sponsored by Prodigal, will focus on the effective use of technology and boosting productivity for your collections business. The webinar will feature speakers Shantanu Gangal, CEO of Prodigal, Tracy Dudek, COO of State Collecton Service, Kelli Krueger, director of education at ACA International, and Greg Schubert, CEO of Sequium Asset Solutions. Learn how to leverage technology to improve productivity and profitability in your collections business.

This webinar is from 11 a.m. to noon Aug. 12. Visit the webinar webpage to register.

Reg F for Asset Buyers

Whether you are a debt seller, buyer or collection partner, understanding the intersections between debt purchasing and collections that will result from the Consumer Financial Protection Bureau’s Reg F and how to consider preparing to adjust now is critical as its effective date is right around the corner. Speakers Stefanie Jackman, partner at Ballard Spahr LLP, and Daniel McKenna, partner Ballard Spahr LLP will lead this webinar.

This webinar is from 2 to 3 p.m. CDT Aug. 12. Visit the webinar webpage to register.

The Value of a Service Vision

This webinar with speaker Tanya Kisler, chief compliance officer, CRCS-I, CRCS-P, CCCO, at Magnet Solutions and Accelerated Receivables Solutions, will cover everything you need to know about developing an effective service vision for your collections business. A service vision communicates the type of service culture and underlying value of what a company brings to their customers, clients and coworkers.

This webinar is from 2 to 3 p.m. CDT Aug. 17. Visit the webinar webpage to register.

In Between the Lines... The Differences in Intergenerational Communication

With any diverse workforce, adapting to its employees can be a challenge—especially when there are four generations sitting next to each other. Join us for this thought-provoking webinar, led by ACA International’s Education Specialist Bruno Lozano, where we will discuss intergenerational communication and how that intersects with technology.

This webinar is from 2 to 3 p.m. CDT Aug. 19. Visit the webinar webpage to register.

Check ACA’s online events calendar for regular updates on the Hot Topic training schedule and Core Curriculum and stay tuned for more coverage of August education in ACA Daily. Updates are also available by subscribing to events and education email notices and ACA Daily through your My ACA profile at acainternational.org.

If you missed a Hot Topic, check our recordings webpage. The Aug. 5 webinar, What’s in a Name? Strengthening Your Brand Through the Limited Content Message Exception, will be posted soon.

If you’re interested in speaking at an ACA webinar, learn more here.

Contact Member Services at memberservices@acainternational.org or 800-269-1607 for more information about the All-Access Training Zone.


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.


Subscribe to ACA Daily NEWSROOM

ACA Hot Topics You Don’t Want to Miss This Month

ACA International has a record amount of Hot Topic webinars planned on accounts receivable management industry topics in August highlighting listening skills, strengthening your brand, Reg F for asset buyers and much more.

Here are the remaining Hot Topic webinars planned for August.

Leverage the Power of Listening to Overcome Stalls and Objections

This webinar, with speaker Carl Christensen, vice president, collections at Professional Credit Service, will focus on one of the most important collection skills, listening, and focus on effective strategies to build rapport and clarify the consumer’s point of view. Attendees will get a chance to participate in an interactive presentation on how to leverage their new abilities to overcome stalls and objections while avoiding the dispute landmines.

This webinar is from 2 to 3 p.m. CDT Aug. 10. Visit the webinar webpage to register.

Accelerating Agent Productivity with AI

This webinar, sponsored by Prodigal, will focus on the effective use of technology and boosting productivity for your collections business. The webinar will feature speakers Shantanu Gangal, CEO of Prodigal, Tracy Dudek, COO of State Collecton Service, Kelli Krueger, director of education at ACA International, and Greg Schubert, CEO of Sequium Asset Solutions. Learn how to leverage technology to improve productivity and profitability in your collections business.

This webinar is from 11 a.m. to noon Aug. 12. Visit the webinar webpage to register.

Reg F for Asset Buyers

Whether you are a debt seller, buyer or collection partner, understanding the intersections between debt purchasing and collections that will result from the Consumer Financial Protection Bureau’s Reg F and how to consider preparing to adjust now is critical as its effective date is right around the corner. Speakers Stefanie Jackman, partner at Ballard Spahr LLP, and Daniel McKenna, partner Ballard Spahr LLP will lead this webinar.

This webinar is from 2 to 3 p.m. CDT Aug. 12. Visit the webinar webpage to register.

The Value of a Service Vision

This webinar with speaker Tanya Kisler, chief compliance officer, CRCS-I, CRCS-P, CCCO, at Magnet Solutions and Accelerated Receivables Solutions, will cover everything you need to know about developing an effective service vision for your collections business. A service vision communicates the type of service culture and underlying value of what a company brings to their customers, clients and coworkers.

This webinar is from 2 to 3 p.m. CDT Aug. 17. Visit the webinar webpage to register.

In Between the Lines... The Differences in Intergenerational Communication

With any diverse workforce, adapting to its employees can be a challenge—especially when there are four generations sitting next to each other. Join us for this thought-provoking webinar, led by ACA International’s Education Specialist Bruno Lozano, where we will discuss intergenerational communication and how that intersects with technology.

This webinar is from 2 to 3 p.m. CDT Aug. 19. Visit the webinar webpage to register.

Check ACA’s online events calendar for regular updates on the Hot Topic training schedule and Core Curriculum and stay tuned for more coverage of August education in ACA Daily. Updates are also available by subscribing to events and education email notices and ACA Daily through your My ACA profile at acainternational.org.

If you missed a Hot Topic, check our recordings webpage. The Aug. 5 webinar, What’s in a Name? Strengthening Your Brand Through the Limited Content Message Exception, will be posted soon.

If you’re interested in speaking at an ACA webinar, learn more here.

Contact Member Services at memberservices@acainternational.org or 800-269-1607 for more information about the All-Access Training Zone.


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.


Subscribe to ACA Daily NEWSROOM

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