Roxanne Baker Moves into New Role at Woman-Owned Small Business

Baker is the new president and CEO at Secured Resolutions.

10/11/2019 8:00 AM

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Roxanne Baker Moves into New Role at Woman-Owned Small Business

Woman-owned small business and HUBZone certified Secured Resolutions has a new leader in President and CEO Roxanne Baker, who joined the ACA International member company in western New York effective Oct. 1.

Baker is also an equity member at Secured Resolutions, where she will drive the ongoing operations of the company and its growth into new markets to include higher education and government. 

“I am proud to become part of this all-woman owned agency,” Baker said. “With 20-plus years of leading companies to consistent first place finishes on [U.S. Department of Education] contracts along with managing other student loan and government contracts, it made perfect sense to combine that experience with a thriving medical collection agency owned by two leaders who share the same vision.”

Baker’s 21-year career has included stints at Pioneer Credit Recovery and West Asset Management (prior to its acquisition by Alorica) before her most recent, 11-year run with Coast Professional. Baker started as a vice president at Coast Professional in 2007, with successive promotions corresponding with the company’s rise as a leading federal contractor to the U.S. Department of Education. She most recently held the position of president at the company for three years before her departure last year. 

“Secured Resolutions' success is built on a theory of ethical and compliant collections while maintaining the highest returns for their clients. Our goal is to grow the current business line while adding student loan and government collections. I am excited about this opportunity and look forward to what the future holds,” Baker added.

Secured Resolutions Co-Founder Laura Hirsch said Baker completes the company’s leadership team.

 “Lisa True (co-founder) and I are thrilled with the addition of Roxanne as our new business partner,” Hirsch said. “Over the last five years, we worked to position the company for growth by becoming women owned and HUBzone certified. Our missing link was an experienced industry leader with a proven track record to take Secured Resolutions to the next level. We are looking forward to significant growth with Roxanne’s experience and leadership and are excited to expand our services to include student loans and government collections.” 


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.


Subscribe to ACA Daily NEWSROOM

Roxanne Baker Moves into New Role at Woman-Owned Small Business

Woman-owned small business and HUBZone certified Secured Resolutions has a new leader in President and CEO Roxanne Baker, who joined the ACA International member company in western New York effective Oct. 1.

Baker is also an equity member at Secured Resolutions, where she will drive the ongoing operations of the company and its growth into new markets to include higher education and government. 

“I am proud to become part of this all-woman owned agency,” Baker said. “With 20-plus years of leading companies to consistent first place finishes on [U.S. Department of Education] contracts along with managing other student loan and government contracts, it made perfect sense to combine that experience with a thriving medical collection agency owned by two leaders who share the same vision.”

Baker’s 21-year career has included stints at Pioneer Credit Recovery and West Asset Management (prior to its acquisition by Alorica) before her most recent, 11-year run with Coast Professional. Baker started as a vice president at Coast Professional in 2007, with successive promotions corresponding with the company’s rise as a leading federal contractor to the U.S. Department of Education. She most recently held the position of president at the company for three years before her departure last year. 

“Secured Resolutions' success is built on a theory of ethical and compliant collections while maintaining the highest returns for their clients. Our goal is to grow the current business line while adding student loan and government collections. I am excited about this opportunity and look forward to what the future holds,” Baker added.

Secured Resolutions Co-Founder Laura Hirsch said Baker completes the company’s leadership team.

 “Lisa True (co-founder) and I are thrilled with the addition of Roxanne as our new business partner,” Hirsch said. “Over the last five years, we worked to position the company for growth by becoming women owned and HUBzone certified. Our missing link was an experienced industry leader with a proven track record to take Secured Resolutions to the next level. We are looking forward to significant growth with Roxanne’s experience and leadership and are excited to expand our services to include student loans and government collections.” 


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.


Subscribe to ACA Daily NEWSROOM

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