Plan Now for Core Curriculum and Hot Topics in April


New registration deadlines are in place for Trainer Specialist and Core Curriculum webinars. Sign up now to advance your education with ACA.

3/30/2021 8:30

April’s education and training opportunities can help you brush up on accounts receivable management industry basics and introduce team members at your company to important compliance topics.

Starting off the month, ACA Trainer Specialists Leslie Bender, IFCCE, senior counsel at Clark Hill PLC, LaDonna Bohling, IFCCE, and Debra Ciskey, IFCCE, executive vice president at CACi, will lead the last live ACA Trainer Specialist Designation Workshop until fall 2021.

Registration is due April 1. Don’t miss out on this opportunity to become an ACA Trainer Specialist and help provide training at your company.

Participants who complete this webinar will receive ACA’s official training kit free to use for onboarding, retraining, and preparing your team for the Professional Collection Specialist exam using Fair Debt Collection Practices Act Essentials for Collectors and Essential Collection Skills and Techniques.

This webinar is from 2 to 4:30 p.m. CDT April 5, 7 and 9. Visit the webinar webpage to register.

Core Curriculum

Core seminars help you earn designations available through ACA, including through Designation Express, which allows members to work toward designations on a consistent weekly schedule and network with ACA leaders and members.

To learn more about the Core Curriculum and Designation Express, visit our designations webpage. If you can’t attend these live webinars, check out ACA Core Curriculum On Demand

PCS Express: FDCPA Essentials for the ARM Industry

The Fair Debt Collection Practices Act is the primary federal law governing the accounts receivable management industry. As a professional debt collector, it is essential to know the consumer’s rights and your responsibilities under the FDCPA. This course is required for several ACA designations, beginning with the Professional Collection Specialist. for more options. If you are completing the PCS series, be sure to also register for Essential Collection Skills and Techniques.

This webinar, with Beth Conklin, director, organizational training and development at State Collection Service Inc., is from noon to 1:30 p.m. CDT April 5 and 6. Registration is due by 10 p.m. CDT April. 1. Visit the webinar webpage for more information and to register.

PCS Express: Essential Collection Skills and Techniques

Effective communication is the cornerstone of collections. Using a set of three Essential Collection Skills and Techniques and a roadmap of eight collection call checkpoints, collectors emphasize positive verbal communication and keen listening skills while applying professional questioning and negotiation techniques.

This webinar, with Teri Plunkett, regional director of Client Services at Professional Finance Company Inc., and David Glezerman, managing partner at The DRG Group LLC, is from noon to 1:30 p.m. CDT April 7 and 8. Visit the webinar webpage to register by 10 p.m. CDT April 5.

Root Cause Analysis

Repetition is great for things like learning a new skill or following a routine for quality control. Dealing with repeat problems is tedious and frustrating. If you are tired of working on the same problems repeatedly, this course is for you. Adapted from ACA’s Professional Practices Management System (PPMS), Root Cause Analysis is a process that will guide you to the true origin of a problem and will allow your team to redirect energy resources to more productive business.

This webinar is from 9:30 to 11 a.m. CDT April 9 with Leslie Bender, IFCCE, CCCO, senior counsel at Clark Hill PLC in Washington, D.C. The deadline to register for this live presentation is 10 p.m. CDT April 7. Visit the webinar webpage to sign up.

Hot Topics

Hot Topic webinars are designed to keep you up to date with the latest information on issues, rules and regulations that affect your business. They focus on compliance, operations, training and collector development as well as a “wild card” webinar each month.

How to Audit and Improve Your Collection Agency’s Online Presence

Oftentimes the first interaction between your agency and consumers takes place online, whether you're aware of it or not. When they miss your call or hear your voicemail, their first instinct will be to search your agency’s name or phone number online. What they find will determine whether they decide to interact with your agency.

Eleanor O’Connor, conversion optimization specialist, and Tracy Willis, director of marketing, from Arbeit, will lead this webinar at 2 p.m. CDT April 8. Visit the webinar webpage to register.

Don’t Miss Out on Found Money!

Did you know there is a $5.5 billion antitrust settlement awarded by Visa/MasterCard? Any transactions between January 2004 and January 2019 are eligible. DCap Claims is a third-party filer of antitrust settlement claims and has been contracted by ACA to help members with the process of filing a claim to receive the funds due to them. Samantha Goodman, vice president of operations at DCap Claims, will lead this informational webinar at 2 p.m. CDT April 9.

DCap Claims will host a similar webinar May 7. Learn more about the claims process here.

Members interested in multiple people from their companies attending these webinars should consider the All-Access Training Zone, which is a one stop shop giving users full access to all of ACA's webinars and webinar recordings. Everyone in your company can have 12-month access to ACA’s entire scheduled webinars and recordings for as low as $999. Learn more about the Training Zone here.

More details on the remainder of our April webinars are coming soon. Plan now for your education this month.

If you’re interested in speaking as part of ACA’s webinars, learn more here.

Check ACA’s online events calendar for regular updates on the Hot Topic training schedule and Core Curriculum. Updates are also available by subscribing to events and education email notices and ACA Daily through your My ACA profile at

Contact Member Services at [email protected] or 800-269-1607 for more information about the Training Zone.

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