October Education: Interactive Webinars Cover Collections and Operations Strategies

ACA International’s next series of Hot Topic webinars dives into new topics including analytics and diversity and inclusion education, plus don’t miss Core Curriculum in October.

10/8/2020 7:30 AM

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October Education: Interactive Webinars Cover Collections and Operations Strategies

New education opportunities are planned for October as part of ACA International’s Hot Topic webinar series covering collector development, legal, compliance and operations topics, plus a wild card session. If you’re interested in speaking as part of ACA’s webinars, learn more here. Members interested in ongoing education for their company through ACA are encouraged to sign up for the All-Access Training Zone, which provides access to all online education at one low price. 

Here are the webinars coming up in October:

From Training to Transaction

Megan Bryant, director of operations and client support, and Ally Smith, employment development manager, for Credit Collection Partners in Taylorville, Illinois, will talk with new hires in the accounts receivable management (ARM) industry about their experiences during training and tips for helping consumers resolve their accounts for professionals who are new to the process and the industry.

The webinar is from 2-3 p.m. CDT Oct. 13. Visit the webinar webpage for more information and to register.

How COVID-Mary has Changed the ADA: New Disability Charges and Defenses

The interplay between the Americans with Disabilities Act (ADA), COVID-19, and pre-existing health conditions has become a hot topic in employment law. The wave of COVID-19 workplace lawsuits has already begun. During this interactive webinar, Elizabeth Blanco and Rachel Morris, attorneys with Sessions, Fishman, Nathan & Israel in Tampa, Florida, will discuss guidance from the Equal Employment Opportunity Commission (EEOC) on the ADA, what triggers the duty to engage in the “interactive process,” how to manage requests for “reasonable accommodations,” ADA restrictions on medical questions and exams, legal pitfalls  and more.

Blanco and Morris will close out the webinar with an interactive chat with the audience.

The webinar is from 2-3 p.m. CDT, Oct. 15. Visit the webinar webpage for more information and to register.  

From a Creditor’s Perspective: Is Credit Reporting Worth It?

Leslie Bender, privacy and compliance attorney in Washington, D.C., Mark Laurent, vice president of portfolio services at Hilton Grand Vacations in Orlando and Joann Needleman, member and leader of Clark Hill PLC’s consumer financial services regulatory and compliance practice group, will lead an interactive webinar on the pros and cons of credit reporting in today’s environment with Fair Credit Reporting Act litigation on the rise.

The webinar is from 2-3 p.m. CDT Oct. 16. Visit the webinar webpage for more information and to register.

Analytics as Comfort Food

Analytics can go a long way to help your business and using this tool doesn’t have to be complicated or a stressor for your team.

April Wilson, vice president of analytics at RevSpring, will help you gain a clear understanding of the four common analytic approaches that provide comfort to businesses as the future becomes more and more uncertain. RevSpring is sponsoring this webinar and it is complimentary for ACA members.

The webinar is from 2-3 p.m. CDT Oct. 21. Visit the webinar webpage for more information and to register.

Generational Differences

This webinar is part of ACA’s diversity inclusion series led by Cori Power, learning and development manager at BerganKDV. Generational Differences will focus on developing a higher level of understanding about the five generations currently in the workforce—traditionalists, baby boomers, millennials, Generation X and Generation Z—and how to work with generations more effectively, Power said.

Each group holds their own set of values, characteristics, work styles and communication preferences. Attending this training will help professionals learn more about effectively working together.

“The Generational Differences webinar is focused on a team level and learning how to work more effectively with all individuals in a team with more understanding of who they are and why they work the way they do,” Power said.

The webinar is from 2-3 p.m. CDT Oct. 23. Visit the webinar webpage for more information and to register.

Don’t Miss October’s Core Curriculum

Oct. 8: Duties of Data Furnishers Under the FCRA

Oct. 13-14: Introduction to Collection Industry Compliance

Oct. 15: Exceptional Leadership

Oct. 20-22: Healthcare Collection Management

Oct. 27-29: Blueprint Foundational Training

Check ACA’s online events calendar for regular updates on the Hot Topic training schedule and Core Curriculum. Updates are also available by subscribing to events and education email notices and ACA Daily through your My ACA profile at acainternational.org.

ACA’s Core Curriculum and Hot Topic offerings are also available for members to stream or download.

Contact Member Services at memberservices@acainternational.org or 800-269-1607 for more information about the All-Access Training Zone.


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.


Subscribe to ACA Daily NEWSROOM

October Education: Interactive Webinars Cover Collections and Operations Strategies

New education opportunities are planned for October as part of ACA International’s Hot Topic webinar series covering collector development, legal, compliance and operations topics, plus a wild card session. If you’re interested in speaking as part of ACA’s webinars, learn more here. Members interested in ongoing education for their company through ACA are encouraged to sign up for the All-Access Training Zone, which provides access to all online education at one low price. 

Here are the webinars coming up in October:

From Training to Transaction

Megan Bryant, director of operations and client support, and Ally Smith, employment development manager, for Credit Collection Partners in Taylorville, Illinois, will talk with new hires in the accounts receivable management (ARM) industry about their experiences during training and tips for helping consumers resolve their accounts for professionals who are new to the process and the industry.

The webinar is from 2-3 p.m. CDT Oct. 13. Visit the webinar webpage for more information and to register.

How COVID-Mary has Changed the ADA: New Disability Charges and Defenses

The interplay between the Americans with Disabilities Act (ADA), COVID-19, and pre-existing health conditions has become a hot topic in employment law. The wave of COVID-19 workplace lawsuits has already begun. During this interactive webinar, Elizabeth Blanco and Rachel Morris, attorneys with Sessions, Fishman, Nathan & Israel in Tampa, Florida, will discuss guidance from the Equal Employment Opportunity Commission (EEOC) on the ADA, what triggers the duty to engage in the “interactive process,” how to manage requests for “reasonable accommodations,” ADA restrictions on medical questions and exams, legal pitfalls  and more.

Blanco and Morris will close out the webinar with an interactive chat with the audience.

The webinar is from 2-3 p.m. CDT, Oct. 15. Visit the webinar webpage for more information and to register.  

From a Creditor’s Perspective: Is Credit Reporting Worth It?

Leslie Bender, privacy and compliance attorney in Washington, D.C., Mark Laurent, vice president of portfolio services at Hilton Grand Vacations in Orlando and Joann Needleman, member and leader of Clark Hill PLC’s consumer financial services regulatory and compliance practice group, will lead an interactive webinar on the pros and cons of credit reporting in today’s environment with Fair Credit Reporting Act litigation on the rise.

The webinar is from 2-3 p.m. CDT Oct. 16. Visit the webinar webpage for more information and to register.

Analytics as Comfort Food

Analytics can go a long way to help your business and using this tool doesn’t have to be complicated or a stressor for your team.

April Wilson, vice president of analytics at RevSpring, will help you gain a clear understanding of the four common analytic approaches that provide comfort to businesses as the future becomes more and more uncertain. RevSpring is sponsoring this webinar and it is complimentary for ACA members.

The webinar is from 2-3 p.m. CDT Oct. 21. Visit the webinar webpage for more information and to register.

Generational Differences

This webinar is part of ACA’s diversity inclusion series led by Cori Power, learning and development manager at BerganKDV. Generational Differences will focus on developing a higher level of understanding about the five generations currently in the workforce—traditionalists, baby boomers, millennials, Generation X and Generation Z—and how to work with generations more effectively, Power said.

Each group holds their own set of values, characteristics, work styles and communication preferences. Attending this training will help professionals learn more about effectively working together.

“The Generational Differences webinar is focused on a team level and learning how to work more effectively with all individuals in a team with more understanding of who they are and why they work the way they do,” Power said.

The webinar is from 2-3 p.m. CDT Oct. 23. Visit the webinar webpage for more information and to register.

Don’t Miss October’s Core Curriculum

Oct. 8: Duties of Data Furnishers Under the FCRA

Oct. 13-14: Introduction to Collection Industry Compliance

Oct. 15: Exceptional Leadership

Oct. 20-22: Healthcare Collection Management

Oct. 27-29: Blueprint Foundational Training

Check ACA’s online events calendar for regular updates on the Hot Topic training schedule and Core Curriculum. Updates are also available by subscribing to events and education email notices and ACA Daily through your My ACA profile at acainternational.org.

ACA’s Core Curriculum and Hot Topic offerings are also available for members to stream or download.

Contact Member Services at memberservices@acainternational.org or 800-269-1607 for more information about the All-Access Training Zone.


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.


Subscribe to ACA Daily NEWSROOM

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