NPR Interview Sheds Light on Importance of Automated Calls

ACA International CEO Mark Neeb tells NPR how regulators can bridge the gap between enforcement of unwanted and illegal calls.

6/4/2019 1:00 PM

NPR Interview Sheds Light on Importance of Automated Calls

The Federal Communications Commission is “casting too wide a net” through its call blocking and labeling regulations set for a vote on June 6, ACA International CEO Mark Neeb said in a recent interview with NPR Washington desk correspondent Brian Naylor.

“Automated calls are important to consumers and businesses,” Neeb said in the interview focused on congressional and regulatory efforts to stop illegal robocalls.

But legitimate calls are getting caught up in the mix.

“Calls from physicians and dentists and, you know, all kinds of legitimatemortgage companies, of course debt collectors—but calls that consumers not only need—even if they don't always want them, they need them,” Neeb explains.

In recent weeks, ACA and other industry groups worked to have the FCC delay Thursday’s vote and seek public comment on its draft declaratory ruling and Further Notice of Proposed Rulemaking (FNPRM) on “Advanced Methods to Target and Eliminate Unlawful Robocalls” 

In May, FCC Chairman Ajit Pai issued a proposed declaratory ruling  that would allow voice service providers to block calls using analytics that sweep in many legal calls. The proposed declaratory ruling would also require consumers to opt out of blocking services instead of opt in.

“If phone companies can automatically block these calls, consumers literally won't know what they're missing,” Neeb told NPR.

Read the complete report and interview with Neeb on NPR.

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Update: Concerns for the Accounts Receivable Management Industry on FCC Call Blocking and Labeling Efforts

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