Check out the January education opportunities from ACA International.
1/19/2021 9:00
With a new year comes new opportunities for education from ACA International. From CORE Curriculum to Hot Topic webinars, there is sure to be something that can help every member grow and learn in their work. Members interested in multiple people from their companies attending these webinars should consider the All Access TrainingZone, which is a one stop shop giving users full access to all of ACA's webinars and webinar recordings. Everyone in your company can have 12-month access to ACA’s entire scheduled webinars and Recording Alley, for as low as $999. Learn more about ACA’s All-Access Training Zone here.
Take a look at our January CORE Curriculum and Hot Topic offerings:
CORE Curriculum
CORE seminars help you earn designations available through ACA, including through Designation Express, which allows members to work toward designations on a consistent weekly schedule and network with ACA leaders and members.
Keep Calm and Prevent UDAAP
The potential for Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) encompasses the entire financial services industry. UDAAP must be reflected in your Compliance Management System (CMS) and controls applied in business relationships with service providers, vendors, and clients. Recognizing, preventing and managing UDAAP risk involves skill and integrity. If any aspect of your business is consumer-facing, keep UDAAP compliance in the spotlight and attend this webinar with Leslie Bender, IFCCE, CCCO, senior counsel at Clark Hill PLC in Washington, D.C.
This webinar is from 9:30-11 a.m. CST Jan. 22. Visit the webinar webpage for more information and to register.
Effective Performance Management
Gain the skills you need to effectively coach and manage your team to achieve successful business results while creating a positive and motivating work environment. This course is required for the CIP and PCM designations. Can't attend the live session? Get the recording at acainternational.org/education/seminars
This webinar is from 9:30-11 a.m. CST Jan. 25 and Jan. 27. Visit the webinar webpage for more information and to register.
Vendors and Your Compliance Management System
Selecting, managing, and doing business with vendors and other service providers who are compliant with applicable state and federal consumer financial protection laws is a key part of any ARM business. This course with Leslie Bender, CCCO, IFCCE, senior counsel at Clark Hill PLC in Washington, D.C., lays the groundwork for incorporating vendor management into your overall compliance management system. Can’t attend the live session? Get the recording at acainternational.org/education/seminars.
This webinar is from 9:30-11 a.m. CST Jan. 29. Visit the webinar webpage for more information and to register.
To learn more about the CORE Curriculum and Designation Express, visit our designations webpage.
Hot Topics
Hot Topic webinars are designed to keep you up to date with the latest information on issues, rules and regulations that affect your business and focus on compliance, operations, training, collector development as well as a “wild card” webinar each month.
Let it Flow, Let it Flow, How to Have a Successful Call Flow
Ever wonder what a call flow should look like? Ever wonder how or what you can change to enhance your call flow to help improve performance and ensure all the targeted areas are covered? Join Beth Conklin, director, organizational training and development of State Collection Service Inc., for a presentation on call flows, talk offs, rebuttals, flip cards and other tips and tricks to elevate your current call flow to the next level.
This webinar is from 2-3 p.m. CST Jan. 19. Visit the webinar webpage for more information and to register.
Top Five Errors and Omissions Claim Trends
QBE claims representatives Carine Evers Tillman and Raelene Grotts along with Michael Klutho, shareholder with Bassford Remele, and Dereck Tessmer, sales manager with Collectors Insurance Agency, will discuss the top five claim trends and discuss ways our members can help lessen or eliminate risk exposure. QBE is sponsoring this webinar and it is complimentary for members.
This webinar is from 2-3 p.m. CST Jan. 20. Visit the webinar webpage for more information and to register.
Using Goals to Live Life Like a Champ
This webinar on goal setting will provide attendees with a step-by-step practical guide on setting goals that line up with their role at their organization along with a simple process of achieving these goals. This webinar, led by Certified Instructor LaDonna Bohling, is designed for anyone who is looking to get unstuck in work and in life and for anyone who wants to achieve their goals and needs a practical step by step plan of attack to making those goals a reality.
This webinar is from 2-3 p.m. CST Jan. 21. Visit the webinar webpage for more information and to register.
Asset Buyers – Non-Traditional Licensing for Asset Buyers in 2021 (Series #3)
In this webinar for asset buyers, learn licensing best practices from Don Maurice, attorney, and Eric Rosenkoetter, principal, at Maurice Wutscher LLP.
This webinar is from 2-3 p.m. CST Jan. 25. Visit the webinar webpage for more information and to register.
If you’re interested in speaking as part of ACA’s webinars, learn more here. Members interested in ongoing education for their company through ACA are encouraged to sign up for the All-Access Training Zone, which provides access to all online education at one low price.
Check ACA’s online events calendar for regular updates on the Hot Topic training schedule and Core Curriculum. Updates are also available by subscribing to events and education email notices and ACA Daily through your My ACA profile at acainternational.org.
ACA’s Core Curriculum and Hot Topic offerings are also available for members to stream or download.
Contact Member Services at [email protected] or 800-269-1607 for more information about the All-Access Training Zone.