Management Seminars Slated for June CORE Curriculum
ACA International’s instructors will cover collection floor and performance management in seminars this month.
6/14/2018 8:00 AM
Register for two valuable refresher courses focused on agency and employee management this month as part of ACA International’s ongoing CORE Curriculum.
LaDonna Bohling, vice president, special operations, at Contract Callers Inc., will teach Managing the Collection Floor June 19-20.
In the seminar, learn how to use key performance indicators and inventory and dialer management to help you reach your goals. This interactive forum gives attendees the chance to hear what other agencies are doing to improve collection floor operations.
Bohling will also cover helpful tips to effectively coach and manage your staff. Participants will earn 1.50 Professional Development Units for this online seminar, which can be applied toward the Scholar and Fellow designations.
Following Bohling’s seminar, ACA International is offering Effective Performance Management June 21.
This seminar will provide the skills to effectively coach and manage your employees to achieve successful business results while creating and maintaining a positive work environment. Topics include giving everyday feedback and annual, midyear, and monthly performance reviews as well as discipline and corrective action. Participants will earn .75 Professional Development Units for this online seminar, which can be applied toward the Scholar and Fellow designations.
Visit ACA International’s events calendar to register and see the list of upcoming CORE Curriculum and Hot Topic Seminars, as well as all the details about the 2018 Convention & Expo featuring health care, legal, compliance and management sessions plus much more! Online registration for #ACAConv18 is open through July 19.
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