Louisiana Declares State of Emergency: What Callers Need to Know

The order applies certain prohibitions to collections calls through Sept. 20, 2020.

9/1/2020 2:00 PM

NewsState
Louisiana Declares State of Emergency: What Callers Need to Know

The Louisiana Public Service Commission (LPSC) and Gov. John Bel Edwards have declared a state of emergency due to Hurricane Laura through Sept. 20, 2020, meaning temporary restrictions for callers using Automatic Dialing and Announcing Devices (ADAD), including collection agencies, are in place.

Upon review, ACA International concluded that although the Louisiana Public Service Commission’s Do Not Call Program General Order does exempt debt collectors from the order’s definition of “telephonic solicitors,” the order nevertheless applies certain prohibitions to collections calls, including a prohibition on calling for purposes of debt collection during a declared state of emergency and for users of ADADs.

In Louisiana, ADAD means any device or system of devices, which is used, whether alone or in conjunction with other equipment, for the purpose of automatically selecting or dialing telephone numbers and disseminating recorded messages to the numbers so selected and dialed.

The LPSC order states in Section V(A)(1) that certain “terms and conditions for residential telephonic solicitation apply whether or not the telephonic solicitor is granted an exception” (emphasis added) under the order’s definitions in Section II(I)(1-8). Those terms and conditions impose a prohibition on telephonic solicitation during a state of emergency declared by the governor. See Section V(A)(3) of the order.

The state of emergency is in effect through Sept. 20, 2020, unless terminated sooner. The prohibition on telephonic solicitations will remain in effect until the Louisiana Emergency Operations Center releases the LPSC from this mandatory reporting status.

For more information on how the ACA Licensing staff can assist with your licensing needs, please contact us at Licensing@acainternational.org or call (952) 926-6547.


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.


Subscribe to ACA Daily NEWSROOM

Louisiana Declares State of Emergency: What Callers Need to Know

The Louisiana Public Service Commission (LPSC) and Gov. John Bel Edwards have declared a state of emergency due to Hurricane Laura through Sept. 20, 2020, meaning temporary restrictions for callers using Automatic Dialing and Announcing Devices (ADAD), including collection agencies, are in place.

Upon review, ACA International concluded that although the Louisiana Public Service Commission’s Do Not Call Program General Order does exempt debt collectors from the order’s definition of “telephonic solicitors,” the order nevertheless applies certain prohibitions to collections calls, including a prohibition on calling for purposes of debt collection during a declared state of emergency and for users of ADADs.

In Louisiana, ADAD means any device or system of devices, which is used, whether alone or in conjunction with other equipment, for the purpose of automatically selecting or dialing telephone numbers and disseminating recorded messages to the numbers so selected and dialed.

The LPSC order states in Section V(A)(1) that certain “terms and conditions for residential telephonic solicitation apply whether or not the telephonic solicitor is granted an exception” (emphasis added) under the order’s definitions in Section II(I)(1-8). Those terms and conditions impose a prohibition on telephonic solicitation during a state of emergency declared by the governor. See Section V(A)(3) of the order.

The state of emergency is in effect through Sept. 20, 2020, unless terminated sooner. The prohibition on telephonic solicitations will remain in effect until the Louisiana Emergency Operations Center releases the LPSC from this mandatory reporting status.

For more information on how the ACA Licensing staff can assist with your licensing needs, please contact us at Licensing@acainternational.org or call (952) 926-6547.


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.


Subscribe to ACA Daily NEWSROOM

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