Gaining Perspective ACA Team Visits Radius Global Solutions
Minnesota company President Lance Black provides insight on working with consumers and clients and keeping up with technology trends.
6/13/2019 8:00 AM
Several members of ACA International’s staff recently visited member company Radius Global Solutions LLC in Edina, Minnesota to tour the agency and discuss industry trends with President Lance Black.
“It’s really good to get this perspective on the industry by visiting our member companies and talking with industry leaders,” said ACA CEO Mark Neeb, who attended the tour.
Black discussed employee retention, payment and technology trends, the labor market for the industry, and balancing client expectations with state and federal regulations.
The agency works with agents on training for compliance, empathy and building skills to help find solutions for consumers to resolve their accounts, he said.
Radius Global Solutions provides account recovery and debt collection, customer relationship management and healthcare revenue cycle management solutions. The company has 12 offices including nine domestic locations, one offshore and two near shore.
Pictured from left to right are ACA International Project Management Analyst Joleen Klose, Development Administrator Kristina Warmka, Radius Global Solutions LLC President Lance Black, ACA Education Specialist Kelsey Voorhees, Sales Manager Dereck Tessmer and Communications Specialist Katy Zillmer.
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