Data will be updated quarterly to show trends in robocall complaints by region, topic and date.
7/31/2019 9:00
As attention to stopping illegal robocalls grows in Washington, the Federal Trade Commission is increasing the availability and transparency of data on unwanted telemarketing robocalls for consumers in a new interactive public web page.
It contains information from the National Do Not Call (DNC) Registry including call complaints by topic, geographic region and date.
The page allows consumers to search the data interactively, for example, by clicking on a specific state or county, according to a news release from the FTC. The data will now be available quarterly instead of only on an annual basis in the FTC’s Do Not Call Data Book.
Consumers can now access reports about the number of DNC and robocall complaints filed from their state and see how that information compares with complaints filed by consumers in other states or nationally, according to the FTC. Users also can conduct specific searches to determine what types of telemarketing calls consumers are reporting, such as live calls versus robocalls.
Users can also review the types of calls producing the most complaints and track that data over time.
For example, from October 2016 to June 2019, the page shows more than 11 million complaints about robocalls, compared to more than five million about live callers.
The page also contains the more basic DNC and robocall statistics the FTC collects, including the number of consumers with numbers on the registry, the number and types of entities that are accessing the registry to scrub their call lists, and the number of robocall complaints by month.
In addition to data about unwanted calls, the site tracks topics such as fraud and identity theft.
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