From Collector: Meet Your Certified Instructor

Jay Gonsalves reflects on his dedication to teaching with ACA International.

11/26/2019 8:00 AM

Collector MagazineNews
From Collector: Meet Your Certified Instructor

After more than 12 years as a Certified Instructor with ACA International, Jay Gonsalves, IFCCE, MCE, president of Action Collection Agencies Inc., has learned a few things along the way.

Here is an excerpt from an interview with Gonsalves in the November issue of Collector magazine.

Why did you decide to become a Certified Instructor?

Back in 2005, when I started serving on ACA’s Executive Committee, it was suggested that it would be helpful for committee members to become Certified Instructors. So, in 2007 that’s exactly what I did, and I almost immediately started teaching half-day seminars when I was invited to install officers at unit meetings. It was a pretty smooth transition. I’m not saying I wasn’t intimidated by public speaking—I was—but it was something I quickly became used to and it helped build my confidence.

Have you learned any lessons about teaching along the way?

I try to talk about my own personal agency experiences when I teach a class. I discuss the things we do in my office—what we’ve gotten right or wrong—because I think that really resonates with people. I also draw on my experiences as an ACA leader and share the history of how things came to be, like the roots of certain policies and programs and what was going on in the industry at the time something was created. A couple of examples would be the Code of Ethics and The Collector’s Pledge. I’d say ACA’s Ethical and Professional Collections class is the one I enjoy teaching the most. I like to talk the principles of business ethics and why we all need to follow ACA’s Code of Conduct. As I mentioned, I bring a lot of history to that and talk about where we’ve come from as an industry and association.

Read more about Gonsalves and his experiences teaching for ACA in the November issue of Collector magazine.

Subscriptions to the Collector magazine digital edition and email notifications for each new issue are available for ACA International members by logging in to ACA International’s website here. Members and nonmembers can also purchase a print subscription. Nonmembers can create a guest profile on ACA’s website to subscribe to available publications.


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.


Subscribe to ACA Daily NEWSROOM

From Collector: Meet Your Certified Instructor

After more than 12 years as a Certified Instructor with ACA International, Jay Gonsalves, IFCCE, MCE, president of Action Collection Agencies Inc., has learned a few things along the way.

Here is an excerpt from an interview with Gonsalves in the November issue of Collector magazine.

Why did you decide to become a Certified Instructor?

Back in 2005, when I started serving on ACA’s Executive Committee, it was suggested that it would be helpful for committee members to become Certified Instructors. So, in 2007 that’s exactly what I did, and I almost immediately started teaching half-day seminars when I was invited to install officers at unit meetings. It was a pretty smooth transition. I’m not saying I wasn’t intimidated by public speaking—I was—but it was something I quickly became used to and it helped build my confidence.

Have you learned any lessons about teaching along the way?

I try to talk about my own personal agency experiences when I teach a class. I discuss the things we do in my office—what we’ve gotten right or wrong—because I think that really resonates with people. I also draw on my experiences as an ACA leader and share the history of how things came to be, like the roots of certain policies and programs and what was going on in the industry at the time something was created. A couple of examples would be the Code of Ethics and The Collector’s Pledge. I’d say ACA’s Ethical and Professional Collections class is the one I enjoy teaching the most. I like to talk the principles of business ethics and why we all need to follow ACA’s Code of Conduct. As I mentioned, I bring a lot of history to that and talk about where we’ve come from as an industry and association.

Read more about Gonsalves and his experiences teaching for ACA in the November issue of Collector magazine.

Subscriptions to the Collector magazine digital edition and email notifications for each new issue are available for ACA International members by logging in to ACA International’s website here. Members and nonmembers can also purchase a print subscription. Nonmembers can create a guest profile on ACA’s website to subscribe to available publications.


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.


Subscribe to ACA Daily NEWSROOM

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