Former Treasury Official Appointed as CFPB Private Education Loan Ombudsman

Robert Cameron, coming to the bureau from a student financial aid provider, will lead the analysis and resolution of complaints of private student loan borrowers.

8/19/2019 1:30 PM

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Former Treasury Official Appointed as CFPB Private Education Loan Ombudsman

Nearly a year after student loan ombudsman Seth Frotman resigned from the Consumer Financial Protection Bureau, a new Private Education Loan Ombudsman will now lead the office, the bureau announced Friday.

Robert G. Cameron is a colonel and staff judge advocate for the Pennsylvania Army National Guard and has served in the U.S. Army for 29 years. He joins the CFPB from the Pennsylvania Higher Education Assistance Agency, where he was a high-ranking official responsible for litigation, compliance and risk mitigation efforts, according to a news release.

The ombudsman, a position created under the Dodd-Frank Act, is responsible for receiving, reviewing and attempting to resolve complaints from private student loan borrowers, according to the CFPB. The ombudsman is also responsible for compiling and analyzing complaint data on private education loans and making appropriate recommendations to the secretary of the Treasury, the bureau director, the secretary of Education and Congress.

While at the Pennsylvania Higher Education Assistance Agency, Cameron directed a staff of attorneys and other personnel and oversaw compliance activities at the agency, according to the news release. He was responsible for ensuring the Pennsylvania Higher Education Assistance Agency’s compliance with numerous federal and state laws, including the Dodd-Frank Act. Cameron has also served in Pennsylvania’s Treasury Department and in the Governor’s Office of General Counsel.  

The Pennsylvania Higher Education Assistance Agency was one of several entities subject to a request for reports on the student loan servicing market from members of Congress, ACA International previously reported.

Congress is requesting reports on student loan complaints mandated under the Consumer Financial Protection Act of 2010, in addition to the other records, by Sept. 9, 2019. Before the announcement of Cameron’s hiring, the request also included an update on the bureau’s plans to hire a student loan ombudsman.

The House Financial Services Committee will meet for a hearing, “A $1.5 Trillion Crisis: Protecting Student Borrowers and Holding Student Loan Servicers Accountable,” on Sept. 10.


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.


Subscribe to ACA Daily NEWSROOM

Former Treasury Official Appointed as CFPB Private Education Loan Ombudsman

Nearly a year after student loan ombudsman Seth Frotman resigned from the Consumer Financial Protection Bureau, a new Private Education Loan Ombudsman will now lead the office, the bureau announced Friday.

Robert G. Cameron is a colonel and staff judge advocate for the Pennsylvania Army National Guard and has served in the U.S. Army for 29 years. He joins the CFPB from the Pennsylvania Higher Education Assistance Agency, where he was a high-ranking official responsible for litigation, compliance and risk mitigation efforts, according to a news release.

The ombudsman, a position created under the Dodd-Frank Act, is responsible for receiving, reviewing and attempting to resolve complaints from private student loan borrowers, according to the CFPB. The ombudsman is also responsible for compiling and analyzing complaint data on private education loans and making appropriate recommendations to the secretary of the Treasury, the bureau director, the secretary of Education and Congress.

While at the Pennsylvania Higher Education Assistance Agency, Cameron directed a staff of attorneys and other personnel and oversaw compliance activities at the agency, according to the news release. He was responsible for ensuring the Pennsylvania Higher Education Assistance Agency’s compliance with numerous federal and state laws, including the Dodd-Frank Act. Cameron has also served in Pennsylvania’s Treasury Department and in the Governor’s Office of General Counsel.  

The Pennsylvania Higher Education Assistance Agency was one of several entities subject to a request for reports on the student loan servicing market from members of Congress, ACA International previously reported.

Congress is requesting reports on student loan complaints mandated under the Consumer Financial Protection Act of 2010, in addition to the other records, by Sept. 9, 2019. Before the announcement of Cameron’s hiring, the request also included an update on the bureau’s plans to hire a student loan ombudsman.

The House Financial Services Committee will meet for a hearing, “A $1.5 Trillion Crisis: Protecting Student Borrowers and Holding Student Loan Servicers Accountable,” on Sept. 10.


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.


Subscribe to ACA Daily NEWSROOM

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