February Education Opportunities from ACA International


Check out these education opportunities to help take yourself and your business to the next level.

2/16/2021 8:00

At ACA International there are always opportunities to learn something new and refresh your skills on training, collections and more. With education offerings like CORE Curriculum and Hot Topic webinars, ACA has made it easy to do just that.

Members interested in multiple people from their companies attending these webinars should consider the All-Access Training Zone, which is a one stop shop giving users full access to all of ACA's webinars and webinar recordings. Everyone in your company can have 12-month access to ACA’s entire scheduled webinars and Recording Alley, for as low as $999. Learn more about ACA’s All-Access Training Zone here.

Take a look at our February education events to see how you and your business can grow:

CORE Curriculum

CORE seminars help you earn designations available through ACA, including through Designation Express, which allows members to work toward designations on a consistent weekly schedule and network with ACA leaders and members.

To learn more about the CORE Curriculum and Designation Express, visit our designations webpage

Blueprint QMS Foundational Training

Join this workshop to learn about the ACA Blueprint system and requirements from Elizabeth Conklin and Brian Watkins. Or, take the course as a refresher for new team members that have recently joined your agency. Blueprint is the newly-redesigned Professional Practices Management System (PPMS).

This webinar is from 12 to 1:30 p.m CST Feb. 16 and 18. Visit the webinar webpage for more information and to register.

Understanding & Responding to the CFPB’s Expectations

Using principles from ACA’s Introduction to Collection Industry Compliance, Irene Hoheusle will describe priorities outlined in the Consumer Financial Protection Bureau’s Supervision and Examination Manual as well as explore the examination process and ways to curate key resources for your Compliance Management System (CMS).

This webinar is from 9:30 to 11 a.m. CST Feb. 17 and 19. Visit the webinar webpage for more information and to register.

Hot Topics

Hot Topic webinars are designed to keep you up to date with the latest information on issues, rules and regulations that affect your business and focus on compliance, operations, training, collector development as well as a “wild card” webinar each month.

How to Stay Focused, Strategic and Disciplined Toward Achieving Your Goals

Join John Angelo, managing partner at J. J. Marshall & Associates Inc., to learn how to make immediate and profound changes to bring the goals you’ve set into reality.

This webinar is from 2 to 3 p.m. CST Feb. 18. Visit the webinar webpage for more information and to register.

“Back to Work” with PPE

Tune in as Dezzy Lovell, CEO of PPE Warrior, provides information about how to properly respond to COVID-19 in your workplace. The discussion will cover guidelines that the Centers for Disease Control and Prevention and OSHA have provided for businesses as well as examples and best practices to prevent and reduce transmission among employees, maintain healthy business operations and create a healthy work environment.

This webinar is from 2 to 3 p.m. CST Feb 19. Visit the webinar webpage for more information and to register.

The Road to (Legal) Woes is Paved with Good Intentions

In this Hot Topic, Kelli Krueger, director of education for ACA International and Dennis Barton, owner and managing attorney of Barton Law Group, LLC, will identify common phrases used by collectors when attempting to relate to consumers. Then, they will address compliance issues resulting from this well-intended strategy. Join this webinar to help avoid potential lawsuits and recommend compliant and effective methods collectors can utilize to build a stronger connection with consumers.

This webinar is from 1 to 2 p.m. CST Feb. 23. Visit the webinar webpage for more information and to register.

If you’re interested in speaking as part of ACA’s webinars, learn more here. Members interested in ongoing education for their company through ACA are encouraged to sign up for the All-Access Training Zone, which provides access to all online education at one low price. 

Check ACA’s online events calendar for regular updates on the Hot Topic training schedule and Core Curriculum. Updates are also available by subscribing to events and education email notices and ACA Daily through your My ACA profile at

ACA’s Core Curriculum and Hot Topic offerings are also available for members to stream or download.

Contact Member Services at [email protected] or 800-269-1607 for more information about the All Access TrainingZone.

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