Register now for remainder of this month’s webinars to learn about ARM industry trends in ethics, compliance, artificial intelligence, advanced Fair Debt Collection Practices Act knowledge and more.
7/16/2021 8:00
ACA International has more Hot Topic webinars planned on accounts receivable management (ARM) industry trends and regulations as well as Core Curriculum to help members achieve ACA’s designations. July’s series highlights ethics and compliance, FDCPA essentials and more.
Here are the webinars planned for July:
Cost-savings tip: If your company has multiple people attending ACA’s webinars, consider investing in the All-Access Training Zone, which includes bundled education from ACA at one low price.
Core Curriculum
Core seminars help you earn designations available through ACA. Our newly launched Designation Express education vehicle allows members to work toward designations on a consistent weekly schedule and network with ACA leaders and members.
To learn more about our Core Curriculum and Designation Express, visit our designations webpage. If you can’t attend these live webinars, check out ACA Core Curriculum On Demand.
ACA also has Core Curriculum webinars to help your staff earn designations scheduled through December, so now is a great time to plan ahead on education for your team in 2021. Check out the events calendar for more details.
Advanced FDCPA (CCCP, CCCO)
In this advanced course, speakers Amy Canaday, director of business development at CollectionCenter, Inc. and Christopher Morris Esq., shareholder at Bassford Remele, will go beyond the fundamental essentials of the FDCPA. This course is required for the CCCP and CCCO designations.
This webinar is from 9:30 to 11 a.m. CDT July 16. Visit the webinar webpage to register.
PCS Express: Essential Collection Skills and Techniques
For this three-day course, Irene Hoheusle, vice president of collections and education at Account Recovery Specialists Inc. will touch on the three “Essential Collection Skills and Techniques” and a roadmap of eight collection call checkpoints. This course is required for the PCS designation.
This webinar is from noon to 1:30 p.m. CDT June 19-21. Visit the webinar webpage to register.
Ethical & Professional Collections (CCCP, CCCO, HCM)
Business ethics is a cornerstone to any professional business, and especially to compliance and the ARM industry. This course will cover the fundamental principles of business ethics and how they apply to the collections industry, and is required for the CCCO, CCCP and Healthcare Collection Management (HCM) designations. Speakers to be announced.
This webinar is from 9:30 to 11 a.m. CDT July 23. Visit the webinar webpage to register.
Hot Topics
Hot Topic webinars are designed to keep you up to date with the latest information on issues, rules and regulations that affect your business. They focus on compliance, operations, training and collector development as well as a “wild card” webinar each month.
Between the Lines… The Differences in Intergenerational Communication
With people retiring later in their career and new hires becoming younger, more business are seeing a wider variety of generational diversity in their workplace. With any diverse workforce, adapting to its employees can be a challenge- especially when there are four generations sitting next to each other. Join ACA International Education Specialist Bruno Lozano in this thought-provoking Hot Topic where we will discuss not only the different generations and how they communicate, but also how the most recent generation interacts with technology.
This webinar is from 2 to 3 p.m. CDT July 20. Visit the webinar webpage to register.
Accelerating Agent Productivity with AI
Seakers Tracy Dudek, COO of State Collection Service, Shantanu Gangal, CEO of Prodigal and Greg Schubert, CEO of Sequium Asset Solutions, will cover how effective use of technology can lead to a massive boost in the productivity of your collections workforce.
Tis webinar, sponsored by Prodigal, is from 2 to 3 p.m. CDT July 21 Visit the webinar webpage to register.
Check ACA’s online events calendar for regular updates on the Hot Topic training schedule and Core Curriculum and stay tuned for more coverage of June education in ACA Daily. Updates are also available by subscribing to events and education email notices and ACA Daily through your My ACA profile at acainternational.org.
If you’re interested in speaking at an ACA webinar, learn more here.
Contact Member Services at [email protected] or 800-269-1607 for more information about the All-Access Training Zone.