Ciskey brings over 43 years of experience in the accounts receivable management industry to the role.
05/02/2023 1:20 P.M.
2.5 minute read
ARM Compliance Business Solutions, an ACA International member company based in Birmingham, Alabama, announced this week that Debra Ciskey has joined the company as a senior compliance advisor.
In this role, Ciskey will help ARM Compliance Business Solutions’ clients navigate the ever-changing regulatory requirements of consumer financial laws by enhancing their compliance management system through policy development and implementation, training development, service provider oversight, audit controls and risk assessments.
2023 marks Ciskey’s 43rd year working in the collection industry. Her introduction to the industry began when she answered a newspaper ad for a librarian at a “private company,” which happened to be the American Collectors Association—now known as ACA International. Library maintenance was just a part of her job as the assistant director of public affairs at ACA.
Ciskey compiled ACA’s first Fair Debt Collection Practices Act Guide with legal citations. This also became the participant workbook, with annual updates for the first decade that ACA offered its FDCPA seminars. Ciskey became an ACA Certified Instructor in 1983 and was a regular stand in, initially, when member instructors had last-minute conflicts.
She was promoted to director of education in 1985 and guided the faculty, trained new instructors, wrote numerous new offerings for ACA education and led the effort on the production of the first computer-based training product that ACA offered on FDCPA compliance. Serving as ACA’s most tenured instructor, she has taught more than 225 ACA seminars.
Ciskey left the ACA staff in 1993 to join Anderson Financial Network Inc., now known as Afni Inc., where she was initially their director of education, then director of compliance, until 2015. She was elected to the ACA Board of Directors in 2012 and served until her second term ended in 2018. Ciskey directed compliance efforts at Wakefield & Associates during 2015-2019, then at CACi from 2020-2023.
“I am delighted that Debra is joining the ARM Compliance Business Solutions team,” said Sara Woggerman, president of ARM Compliance Business Solutions. “I have observed Debra’s leadership throughout the industry for many years and have admired her professionalism and clear explanations of complex operational and compliance issues. Her experience working for multiple companies throughout the industry and multiple industry changes will help our clients of all sizes.”
Ciskey added, “I am thrilled to be joining the team at ARM Compliance Business Solutions! I’m looking forward to helping clients solve problems that often occur at the intersection of compliance and operations. I like to think about the ‘and,’ not the ‘or,’ between compliance and ops, finding solutions that help collection agencies serve their clients and consumers. I’ve also worked with creditors who needed to improve their internal collections and training processes. In today’s compliance world, we must have crucial conversations with clients as well, because regulators paint us all with the same brush. My experience with auditors and enforcement staff will support our efforts as we move forward together.”
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