Data Point: FTC Reports Decline in Robocall Complaints


Illegal calls have declined in the last year as regulators continue enforcement efforts.

6/17/2020 7:30

Robocall complaints from consumers declined in the last two months, reflecting enforcement efforts by the Federal Trade Commission, according to a news release from the FTC.

“The FTC’s latest Do Not Call Registry data shows robocall complaints were down 68% in April 2020 compared to April 2019 and down 60% in May 2020 compared to May 2019. The numbers continued a downward year-over-year trend that started in May 2019,” the FTC reports.

The number of robocalls reported in April and May 2020 reached a record low compared to every month since August 2011. This excludes months when the Do Not Call Registry website was down due to government shutdowns, according to the FTC.

Findings reported by the FTC include:

  • Robocalls were not replaced with live calls, and the number of illegal calls from live callers also declined.
  • This comes after the FTC and FCC sent more warning letters in April and in May to companies providing VoIP services that apparently routed or transmitted illegal Coronavirus scam robocalls.

ACA International continues to support actions to mitigate illegal robocalls while advocating for regulations and use of technology that do not hinder communication between consumers and legitimate callers. ACA is reviewing the report and will provide additional information about it.

Learn more about ACA’s efforts through the Advocacy Resource Center.

For more information on how the ACA Licensing staff can assist with your licensing needs, please contact us at [email protected]  or call (952) 926-6547.

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