Concerns for the Accounts Receivable Management Industry on FCC Call Blocking and Labeling Efforts
The FCC released a draft declaratory ruling and further notice of proposed rulemaking May 16, 2019.
5/22/2019 2:30 PM
Proposed requirements for voice service providers to implement call blocking and labeling services under the Federal Communications Commission’s draft declaratory ruling and Further Notice of Proposed Rulemaking (FNPRM) on “Advanced Methods to Target and Eliminate Unlawful Robocalls” could have significant implications for legitimate callers and for consumers who need to receive important information on bills and medical care, for example.
Upon further review of the FNPRM, ACA International finds it would:
- Clarify that voice service providers may, as the default, block calls based on call analytics that target unwanted calls, if their customers are informed and can opt out of the blocking.
- Clarify that voice service providers may offer customers the option to block calls from any number that does not appear on a customer’s “white list” or contacts list on an opt-in basis.
“We strongly support tailored efforts to combat illegal and fraudulent robocalls which are a huge problem for all of us who are consumers,” said ACA’s Vice President and Senior Counsel of Federal Advocacy Leah Dempsey. “However, consumer harm results when legitimate business calls are blocked or mislabeled and people do not receive critical, sometimes exigent information they need. We have urged the FCC to provide guidance on how to immediately correct any faulty blocking or mislabeling of calls.”
The FCC will be considering the FNPRM at its open meeting on June, 6, 2019, and ACA will be meeting with the commission to discuss the proposal on behalf of the accounts receivable management industry.
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