CFPB Issues Guidance to Use with Federal Student Loan Borrowers


Federal student loan payments on hold since last year will resume in February 2022 and student loan servicing contracts are changing.

9/9/2021 10:00

Student loan servicing will change in the new year when borrowers will be responsible for federal student loan payments after more than a year of forbearance and some servicers’ contracts end.

ACA International members working with student loan borrowers or other consumers with questions can share recent guidance from the Consumer Financial Protection Bureau about the process to resume payments and if their loan is transferred to a new servicer.

Federal Student Aid also offers tips on loan transfers here.

Two federal student loan servicers, Granite State Management and the Pennsylvania Higher Education Assistance Agency, announced they would not renew their contracts with the U.S. Department of Education after this year, ACA previously reported.

With the change in contracts, the Biden administration will need to shift 10 million or more student loan borrower accounts to different loan servicers.

Federal student loan payments are currently on hold through Jan. 31, 2022, after several extensions to help borrowers during the COVID-19 pandemic. The Biden administration has said it was the last extension and payments will be required next year.

According to the CFPB’s resources to share with consumers, student loan servicers will send notices to consumers before their contract ends and borrowers are encouraged to update their contact information with their current loan servicer; open any mail and email from the servicer; set a calendar reminder when payments resume and beware of scammers attempting to collect payment or promise student loan forgiveness.

Meanwhile, the Biden administration is seeking public comment on the Public Service Loan Forgiveness Program (PSLF), specifically what is working and not working within the program for federal student loan borrowers, ACA previously reported.

The department is seeking comment on the following questions:

  • What features of PSLF are most difficult for borrowers to navigate?
  • What barriers prevent public service workers with student debt from pursuing PSLF or receiving loan forgiveness under PSLF?
  • For borrowers who have or had loans other than from the Direct Loan program, what have your experiences been when trying to access or participate in PSLF?  

Comments on the PSFL are due by Sept. 24, 2021, through the Federal eRulemaking Portal using docket number ED-2021-OUS-0082Information on using, including instructions for accessing agency documents, submitting comments and viewing the docket, is available on the site under FAQ.

ACA will provide more coverage on the resuming student loan payments and changes in federal student loan contracts.

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