Jacob Corlyon advocates for the industry in an interview, sharing how collectors help the economy by bridging the gap between creditors and consumers.
3/5/2021 9:00
A CNBC article featuring an interview with Jacob Corlyon, president of the New York State Collectors Association and founder of Capital Collection Management LLC, showcases the work of the accounts receivable management industry and dispels myths about debt collectors.
“We want to come to some sort of solution that works for that person financially, as well as works for our clients,” Corlyon said in the interview with CNBC money writer and editor Megan DeMatteo.
The article focuses on how Corlyon is determined to change the relationship debt collectors have with consumers.
“Ideally, you should feel OK asking collections agents for help in better understanding your balances, interest rates and available payment options when you’re in debt,” DeMatteo reports.
In the interview, Corlyon shared how debt collectors serve as consumer advocates and the importance of empathy when talking with consumers.
“We’re customer-centric,” Corlyon said in the article. “We’re solutions-oriented. Our belief is that everybody should be treated with empathy and provided the concierge experience so that we can get them back on track and get them back to our client in good standing.”