In the second ACA Huddle of ACA International’s series focused on the CFPB’s debt collection rule, speakers discussed what’s at play with voicemail messages and call frequency and what members should consider implementing now. Editor’s note: This article is available for members only.
11/3/2020 14:00
Voicemails are a necessary tool in the accounts receivable management industry, and with the release of the Consumer Financial Protection Bureau’s rule to update the Fair Debt Collection Practices Act, requirements are shaping up as to just how members can use them in a compliant way going forward.
To help unpack the requirements and at what point members should consider updating their policies and procedures before the final rule takes effect, which is a year from when it’s published in the Federal Register, ACA International members David Kaminski, partner at Carlson & Messer LLP in Los Angeles; Rick Perr, attorney, Kaufman Dolowich Voluck; and Jay Gonsalves, president, Action Collection Agencies Inc., along with ACA’s Corporate Counsel Colin Winkler, hosted Tuesday’s ACA Huddle on limited content voicemails and call frequency.
The presentation included examples of limited content voicemail messages and a discussion on call frequency, safe harbors, how other federal and state laws apply to the CFPB rule, record retention and more.
ACA Huddle CFPB Rule Series Webinars Continue
ACA’s panel of experts continues to review the comprehensive rule and will be providing detailed analysis and compliance resources throughout this series of webinars, as well as in ACA Daily and in member alerts as necessary. Log on to acainternational.org and select My ACA to subscribe to Member Alerts under email subscriptions. Recordings of the webinars will be available for members here and registration for the series, complimentary for members, is available here.
The next ACA Huddle as part of the series, 11 a.m. CST Friday, Nov. 6, scheduled after ACA’s Virtual Fall Forum & Expo, will focus on validation notices with speakers Nicole Strickler, partner at Messer Strickler Ltd., and Dennis Barton III, owner and managing Attorney at The Barton Law Group LLC.
On Monday, Nov. 9, the ACA Huddle will focus on electronic communications disclosures with Leslie Bender, IFCCE, CCCO, senior counsel at Clark Hill PLC, David Schultz, partner at Hinshaw & Culbertson LLP, and Tim Collins, general counsel and chief compliance officer at TrueAccord Corp.
Thank you to the sponsors of the ACA Huddle series: Hinshaw & Culberston LLP, Ontario Systems, RevSpring Inc. and Venable LLP.
Related Content from ACA International:
Compliance Complexities As Well As Clarity in CFPB’s Final Debt Collection Rule