ACA IGNITE 2022: Operations, Compliance and Technology Sessions Ahead – Early-Bird Registration Rates End Today

Register now for the March 16-18 event to be part of the conversation with the industry’s best minds as they share what’s ahead for your business.

02/11/2022 11:00 A.M.

4 minute read

Check out ACA International’s IGNITE 2022 sessions on the agenda, including new lessons on Fair Debt Collection Practices Act litigation, employee retention, making the most of technology implementation at your company and much more.

Register for the in-person event, March 16-18 at Caesars Palace in Las Vegas, to experience these sessions, connect with industry peers, and hear from the accounts receivable management industry’s top leaders. Registration savings are available through Monday, Feb. 14.

ACA’s IGNITE 2022 is all about how we can push forward with a new business mindset. Whether in sessions, over meals or passing through the hallways, meeting new industry peers and seeing old friends is what IGNITE is all about. IGNITE will feature real-time education and business solutions, plus over 8 hours of highly coveted in-person networking.

Check out these featured sessions focusing on operations, compliance and technology:

Served Again! Let’s Talk Next Steps

This session will include a detailed discussion between a client that was served a lawsuit and their Fair Debt Collection Practices Act defense attorney on how to determine the best legal strategy to implement. The discussion will cover what facts and information you should gather to provide to your attorney, including when you should engage your counsel, as well as how to best evaluate the risk and the client’s best options.


  • Katherine O’Brien, general counsel and chief compliance officer, United Holding Group
  • Brent Yarborough, principal, Maurice Wutscher LLP
  • Colin Winkler, senior counsel, ACA International

More Retention, Less Recruitment

Reg F implementation may feel like the biggest issue facing your business, but employee retention can be a larger concern during a time when avoiding lawsuits is easier than finding employees. Employees are feeling hindered and simply need a change. This should not come as a surprise as we’ve all read the news stories about workers feeling burned out.

And even though they love the remote model, they often struggle with being disconnected from their co-workers/friends. If your current retention plan is to increase pay or play more motivational games, this session is for you. Join us to focus on the factors that make a real difference in retaining your employees.


  • Dennis Barton, owner and managing attorney, Barton Law Group LLC
  • Kelli Krueger, director of education, ACA International

How to Screw Up Tech Implementation

The goal of new technology implementation is to be successful, so the title of this session is tongue-in-cheek. Still, there is real value in learning from the mistakes of others, and speakers will cover not just how to optimize technology implementation but how to avoid pitfalls as well.

Implementations range in scope and size from total collection platform conversions to third-party technology additions. Each is unique and carries its own criteria for success. Spend an hour and take some notes as you learn where to focus your energy and how to mitigate risk.


  • Aaron Reiter, director of sales & marketing, InterProse

Inside Out/Data Furnishing: How Reasonable ARE Your Reasonable Investigations? 

There is no time like the present to reflect on lessons learned from litigation and regulatory enforcement and reengineer your production and compliance strategies. Join industry legal veterans as they unpack ways to detect and prevent lawsuits flowing from your current dispute handling processes.

From the time your organization defines and agrees on what a “dispute” is, to the moments you prepare your consumer-facing workforce to review correspondence, e-OSCAR disputes, and handle calls, this session will help you make good use of 20/20 hindsight pulled from case law or regulatory supervisory highlights.


  • Leslie Bender, senior counsel, Clark Hill
  • David Kaminski, partner/chair, Financial Services and Class Action Litigation Group, Carlson & Messer LLP

Re-Tooling Your Staff to Overcome the Great Resignation 

As we slowly climb out of this pandemic, the ARM industry is experiencing the effects of the so-called “Great Resignation.” Now more than ever, it’s crucial for organizations to ensure they are retraining and retooling collectors so they are thriving—not just in our current post-Reg F environment, but throughout their career. Like everyone else, your employees are likely questioning their lives and career trajectories. How can leaders keep talent engaged, excited and producing for years to come?


  • Greg Ruffino, director of training, Williams & Fudge, Inc.

Optimize Objective Management Through Gamification 

Current events and generational differences require a shift from traditional management to objective, performance-based management. This presentation will explore how you can shift your organization’s culture to be engaging, objective, and rewarding while leveraging automated technology.


  • Jimmy Chebat, CEO & founder, Debt Direct Portfolio Management and ZIZO Technologies

For more session info and registration info, visit the ACA IGNITE 2022 event page. Registration savings are available through Feb. 14.

Caesars Palace 
Caesars Palace Las Vegas is a royal guest experience with luxurious rooms, legendary entertainment, celebrity chef restaurants and the finest amenities.

Secure a room before Feb. 23 for a group rate of $129 and resort fee of $40.

Impact of Omicron

We are closely monitoring the predictions of omicron’s impact by the time March arrives. Considering members’ desires for opportunities to connect and grow, IGNITE remains scheduled as an in-person event. Rest assured, your registration is risk-free.

Learn about our Cancellation Policy.

Thank you to our 2022 IGNITE sponsors:

WebRecon LLC, TEC Services Group, Inc., Prodigal, VoApps DirectDrop Voicemail, Solutions by Text, and ezPay365.

For information on IGNITE sponsorships, email [email protected] or call (952)-259-2137.

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