ACA Has Your Education Covered with May Core Curriculum and Hot Topics


Register now for this month’s webinars to learn about accounts receivable management industry trends, how to talk to health care clients about Reg F and more.

5/6/2021 12:30

ACA International has new webinars planned on accounts receivable management (ARM) industry trends and regulations as well as Core Curriculum to help members achieve ACA’s designations. Here are the webinars planned for the first part of May.

Cost-savings tip: If your company has multiple people attending ACA’s webinars, consider investing in the All-Access Training Zone, which includes bundled education from ACA at one low price.

Core Curriculum

Core seminars help you earn designations available through ACA. Our newly launched Designation Express education vehicle allows members to work toward designations on a consistent weekly schedule and network with ACA leaders and members.

To learn more about our Core Curriculum and Designation Express, visit our designations webpage. If you can’t attend these live webinars, check out ACA Core Curriculum On Demand.

Introduction to Collection Industry Compliance

This webinar with Beth Conklin, director, organizational training and development at State Collection Service Inc., will feature guidance on the complex web of regulatory entities that oversee the ARM industry and tips on how to sustain a culture of compliance. It includes a copy of ACA’s Compliance Checklist to help you start an effective Compliance Management System (CMS) as required by the Consumer Financial Protection Bureau.

This webinar is from 9:30 to 11 a.m. CDT May 12 & 14. Visit the webinar webpage to register.

Exceptional Leadership

Being a leader presents unique challenges and opportunities. You must understand your role as a supervisor, manage difficult situations, prioritize your responsibilities and manage your time effectively. Jay Gonsalves, IFCCE, president, Action Collection Agencies Inc., will provide education and insight on these topics.

This webinar is from 9:30 to 11 a.m. CDT May 17. Visit the webinar webpage to register.

Understanding and Responding to the CFPB

Using principles from ACA’s Introduction to Collection Industry Compliance, this course will describe priorities outlined in the CFPB’s Supervision and Examination Manual. Participants will also explore the examination process and ways to curate key resources for a compliance management system.

This webinar is from 9:30 to 11 a.m. CDT May 19-21. Visit the webinar webpage to register.

Hot Topics

Hot Topic webinars are designed to keep you up to date with the latest information on issues, rules and regulations that affect your business. They focus on compliance, operations, training and collector development as well as a “wild card” webinar each month.

Don’t Miss Out on Found Money!

Did you know there is a $5.5 billion antitrust settlement awarded by Visa/MasterCard? Any transactions between January 2004 and January 2019 are eligible. DCap Claims is a third-party filer of antitrust settlement claims and has been contracted by ACA to help members with the process of filing a claim to receive the funds due to them. 

Mark Valenti, vice president of business development at DCap Claims, will lead this informational webinar.

This webinar is at 2 p.m. CDT May 7. Visit the webinar webpage to register and learn more about the claims process here.

Talking to Your Health Care Clients About Reg F

As the CFPB’s Reg F compliance deadline approaches, it presents some unique implementation issues for agencies that work with health care clients. In this webinar, join George Buck, ARM industry consultant, John Rossman, attorney at Moss & Barnett, and Leslie Bender, IFCCE, CCCO, senior counsel at Clark Hill PLC, for a practical look at how to frame a conversation with your health care clients about digital communications, itemization dates and more.

This webinar is at 2 p.m. CDT May 13. Visit the webinar webpage to register.  

If you’re interested in speaking at an ACA webinar, learn more here.

Check ACA’s online events calendar for regular updates on the Hot Topic training schedule and Core Curriculum. Updates are also available by subscribing to events and education email notices and ACA Daily through your My ACA profile at

Contact Member Services at [email protected] or 800-269-1607 for more information about the All-Access Training Zone.

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Friendly Reminder

Get continued access to ACA International’s wide array of resources, which can help you become more profitable, compliant and successful.

Renew your membership today to take advantage of tools you won’t find anywhere else:

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  • Industry-specific risk management products and services
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    Members-only website content
  • Professional development and training opportunities, and so much more!

If you have completed your renewal, please disregard this reminder.