ACA Cast: Planning for the Unplanned—The Soft Touch to Health Care Collections

Collecting debt related to medical bills requires empathy, intelligence – and much more.

4/2/2019 1:00 PM

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ACA Cast: Planning for the Unplanned—The Soft Touch to Health Care Collections

As a well-respected industry veteran, Hoheusle notes that hiring professionals who will succeed in the medical debt collection space requires a different thought process as these employees will handle accounts that are not the average unpaid credit card bill.  “There’s a lot to learn in medical collections because there are so many variables that can create challenges, and collectors need to be prepared to think outside the box.”

Health care collections is a multifaceted business requiring added sensitivity, revenue cycle management expertise and compliance when engaging with consumers. To hear more about Hoheusle’s thoughts including other health care collections trends related to 501r, listen to the entire podcast accessible on ACA’s website, or any other site where podcasts are available. 

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