ACA Cast: Planning for the Unplanned—The Soft Touch to Health Care Collections

Collecting debt related to medical bills requires empathy, intelligence – and much more.

4/2/2019 1:00 PM

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ACA Cast: Planning for the Unplanned—The Soft Touch to Health Care Collections

As a well-respected industry veteran, Hoheusle notes that hiring professionals who will succeed in the medical debt collection space requires a different thought process as these employees will handle accounts that are not the average unpaid credit card bill.  “There’s a lot to learn in medical collections because there are so many variables that can create challenges, and collectors need to be prepared to think outside the box.”

Health care collections is a multifaceted business requiring added sensitivity, revenue cycle management expertise and compliance when engaging with consumers. To hear more about Hoheusle’s thoughts including other health care collections trends related to 501r, listen to the entire podcast accessible on ACA’s website, Buzzsprout.com or any other site where podcasts are available. 


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

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