1.5 minute read
More than ever, particularly with Regulation F limiting the number of contact attempts and communications to seven times per debt, per week, every contact must count.
Matt Wolk, senior director of Neustar, a TransUnion company, and Jim Beck, chief operations officer at MRS, recently joined ACA International’s Director of Education Kelli Krueger on ACA Cast to discuss processes and technologies that have resulted in significant right-party contact gains.
In this episode, discover how these two forward-thinking organizations are using unique behavioral intelligence on phones and emails to optimize outreach attempts and maintain RPC rates, all while complying with Reg F.
Wolk and Beck also discuss the current state of the industry in the Reg F era and how they foresee operations changing because of this new dynamic.
Tune in for best practices and to hear their first-hand experiences with data-driven Reg F compliance.
If you enjoy listening to ACA Cast, please take a moment and help us by leaving a rating and review on iTunes and sharing this podcast with others in accounts receivable management industry.
To receive notifications about ACA content—including member alerts, upcoming events and new products—text ALERTS to 96997. Message and data rates may apply. Message frequency will vary. To opt-out at any time, reply STOP to any message we send.
Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to [email protected]. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse. Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar for a listing of upcoming CORE Courses and Hot Topics featuring critical educational opportunities for your company.