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ACA Cast: Optimizing Consumer Outreach & Reg F Compliance

1.5 minute read

More than ever, particularly with Regulation F limiting the number of contact attempts and communications to seven times per debt, per week, every contact must count.

Matt Wolk, senior director of Neustar, a TransUnion company, and Jim Beck, chief operations officer at MRS, recently joined ACA International’s Director of Education Kelli Krueger on ACA Cast to discuss processes and technologies that have resulted in significant right-party contact gains.

In this episode, discover how these two forward-thinking organizations are using unique behavioral intelligence on phones and emails to optimize outreach attempts and maintain RPC rates, all while complying with Reg F.

Wolk and Beck also discuss the current state of the industry in the Reg F era and how they foresee operations changing because of this new dynamic.

Tune in for best practices and to hear their first-hand experiences with data-driven Reg F compliance.

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Thank you to Neustar for sponsoring this episode of ACA Cast. If you are interested in sponsorship opportunities, visit ACA’s media kit.

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