ACA Cast: Insights on Call Auditing—No Two Calls are Alike

Call listening feedback can help your collectors calibrate to all compliance expectations and learn to better serve consumers. This episode of ACA Cast digs into ways you can build a robust auditing program.

1/13/2020 11:00 AM

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ACA Cast: Insights on Call Auditing—No Two Calls are Alike

After you’ve listened to this episode, read the Collector magazine article Bender and Ciskey wrote on call audits, which ran in our November 2019 issue.

Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

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