ACA Cast: Insights on Call Auditing—No Two Calls are Alike
Call listening feedback can help your collectors calibrate to all compliance expectations and learn to better serve consumers. This episode of ACA Cast digs into ways you can build a robust auditing program.
1/13/2020 11:00 AM
(Will Show Below When Available)
After you’ve listened to this episode, read the Collector magazine article Bender and Ciskey wrote on call audits, which ran in our November 2019 issue.
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