ACA Cast: Fundamentals of Tax Time Collections


Helpful tips for working with consumers before and during tax season.

2/17/2020 12:00

October or November is a good time to start the conversation about tax season collections with your collectors followed by extending the communication to consumers as the new year approaches, Ruffino explains.

Ask open-ended questions to determine consumers’ tax filing status and how they might be spending any extra cash that comes in. Don’t forget one of the important fundamentals of communication: it’s not what you say, it’s how you say it.

Tune in Fundamentals of Tax Time Collections to learn more about:

  • Using voice analytics of collectors’ calls to determine specific phrases or words that are successful during tax season;
  • When to start tax time conversations with collectors and consumers and;
  • Ideas for motivating collectors during tax season, such as incentive contests and rewards for successful collections.

Read more tips in Rosso May’s article Taking on Tax Time in the February issue of Collector magazine.

Subscribe to ACA Cast on Apple Podcasts  – Spotify  – Overcast  – TuneIn  – Stitcher  – Buzzsprout 

If you enjoy listening to ACA Cast, please take a moment and help us by leaving a rating and review on iTunes and sharing this podcast with others in accounts receivable management industry.

This site uses cookies. By continuing to use our site, you are agreeing to our use of cookies. Review our Privacy Policy for more information. You may change your preferences on how cookies are stored by reviewing the settings on your browser.

The content on this site is presented for educational, general reference, and informational purposes only; is not intended to serve as legal or other advice; is not intended to be a full and exhaustive explanation of the law in any area; and should not replace the advice of your own legal counsel. By continuing to use our site, you are agreeing to the legal disclaimers in our Terms of Use. Review our Terms of Use for more information.

Friendly Reminder

Get continued access to ACA International’s wide array of resources, which can help you become more profitable, compliant and successful.

Renew your membership today to take advantage of tools you won’t find anywhere else:

  • Discounts on seminars, products, services and events
  • Resources to strengthen your compliance department
  • Industry-specific risk management products and services
  • Participation in ACA’s online community, The Hub
    Members-only website content
  • Professional development and training opportunities, and so much more!

If you have completed your renewal, please disregard this reminder.