ACA Cast: Fundamentals of Tax Time Collections

Helpful tips for working with consumers before and during tax season.

2/17/2020 11:00 AM

Download Transcript

(Will Show Below When Available)

ACA CastMP3NewsPodcastCollector Magazine
ACA Cast: Fundamentals of Tax Time Collections

October or November is a good time to start the conversation about tax season collections with your collectors followed by extending the communication to consumers as the new year approaches, Ruffino explains.

Ask open-ended questions to determine consumers’ tax filing status and how they might be spending any extra cash that comes in. Don’t forget one of the important fundamentals of communication: it’s not what you say, it’s how you say it.

Tune in Fundamentals of Tax Time Collections to learn more about:

  • Using voice analytics of collectors’ calls to determine specific phrases or words that are successful during tax season;
  • When to start tax time conversations with collectors and consumers and;
  • Ideas for motivating collectors during tax season, such as incentive contests and rewards for successful collections.

Read more tips in Rosso May’s article Taking on Tax Time in the February issue of Collector magazine.

Subscribe to ACA Cast on Apple Podcasts  - Spotify  - Overcast  - TuneIn  - Stitcher  - Buzzsprout 

If you enjoy listening to ACA Cast, please take a moment and help us by leaving a rating and review on iTunes and sharing this podcast with others in accounts receivable management industry.

Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.

Subscribe to ACA Daily NEWSROOM ACA CAST



Scroll to Top