ACA’s April Education Features Operations and Compliance Best Practices

Register now for this month’s webinars to learn about health care collection management, tips for creditors preparing for compliance with Reg F, and more.

4/6/2021 9:30 AM

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ACA’s April Education Features Operations and Compliance Best Practices

April’s education and training opportunities can help you brush up on accounts receivable management (ARM) industry basics and introduce team members at your company to important compliance topics. Here are the webinars coming up for the remainder of the month. For information on education slated for early in the month, click here.

Core Curriculum

Core seminars help you earn designations available through ACA, including through Designation Express, which allows members to work toward designations on a consistent weekly schedule and network with ACA leaders and members.

To learn more about the Core Curriculum and Designation Express, visit our designations webpage. If you can’t attend these live webinars, check out ACA Core Curriculum On Demand

Health Care Collection Management—Advanced

Health care collections differ from other collection practices in many significant ways, especially when it comes to consumer care. This webinar with Beth Conklin, director, organizational training and development at State Collection Service Inc., and Irene Hoheusle, CCCO, IFCCE, vice president of collections and education at Account Recovery Specialists Inc., will focus on the risks and benefits of health care collections, then dive into advanced operational topics. This webinar will also be available through ACA Core Curriculum On-Demand.

This webinar is at 9:30 a.m. CDT April 12 & 16. Visit the webinar webpage to register by April 8.

Blueprint QMS Foundational Training

Join this Blueprint Quality Management System webinar to learn about ACA’s newly redesigned Professional Practices Management System and its requirements. The webinar is also a great refresher for new team members that have recently joined your agency. Apply your Training Zone pass to attend.

This webinar is at noon CDT April 20 & 22. Visit the webinar webpage to register by 10 p.m. CDT April 16.

Vendors and Your Compliance Management System

Selecting, managing and doing business with vendors and other service providers who are compliant with applicable state and federal consumer financial protection laws is a key part of any ARM business. This webinar, led by Leslie Bender, IFCCE, CCCO, senior counsel at Clark Hill PLC, lays the groundwork for incorporating vendor management into your overall compliance management system. It will also be available through ACA Core Curriculum On-Demand.

This webinar is at 9:30 a.m. CDT April 23. Visit the webinar webpage to register by 10 p.m. CDT April 21.

Vetting Technology Vendors: 10 Essential Steps

This webinar will provide a deeper dive into assessing and monitoring risks and controls related to consumer financial protection specific to technology vendors. Speakers are to be announced. It will also be available through ACA Core Curriculum On-Demand.

This webinar is at 9:30 a.m. CDT April 26. Visit the webinar webpage to register by 10 p.m. CDT April 22.

Keep Calm and Prevent UDAAP

The potential for Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) encompasses the entire ARM industry. This webinar will include tips for recognizing, preventing and managing UDAAP risk. Speakers are to be announced. This webinar will also be available through ACA Core Curriculum On-Demand.

This webinar is at 9:30 a.m. CDT April 28. Visit the webinar webpage to register by 10 p.m. CDT April 26.

Hot Topics

Hot Topic webinars are designed to keep you up to date with the latest information on issues, rules and regulations that affect your business. They focus on compliance, operations, training and collector development as well as a “wild card” webinar each month.

Overcoming Objections and Common Reasons for Non-Payment

Join Certified Instructor Beth Conklin, director, organizational training and development at State Collection Service Inc., for a discussion on common reasons for non-payment and objections collectors hear when making a request for payment.

To help guide the discussion, submit common objections to payment you hear from consumers here  by April 8.

This webinar is at 2 p.m. CDT April 13. Visit the webinar webpage to register.

CFPB Expectations for Data Furnishing and Debt Parking in 2021

In this webinar, Leslie Bender, IFCCE, CCCO, senior counsel at Clark Hill PLC, and Mike Cardoza, consumer financial protection attorney at The Cardoza Law Corporation, will review the compliance implications of the new CFPB leadership’s announcements on rescinding policies and offer practical recommendations on credit reporting topics.

This webinar is from 2-3 p.m. CDT April 15. Visit the webinar webpage to register.

Life Lessons You Learn as a Debt Collector

Certified Instructor LaDonna Bohling will present best practices for time management, attentive listening, how to identify and control consumers’ emotions, and tips to take care of yourself and your staff while putting the needs of others first.

This webinar is at 2 p.m. CDT April 27. Visit the webinar webpage to register.

Finding the Best Person For … A Fishing Analogy 

Ray Cox, associate partner and consultant with The Intelitech Group, will present tips on how to make your company vision a reality through the day-to-day management of your business.

This webinar is at 2 p.m. CDT April 20. Visit the webinar webpage to register.

ACA’s CFPB Spotlight for Creditors—Impacts of Reg F 

The Consumer Financial Protection Bureau’s rule governing the official interpretation of the Fair Debt Collection Practices Act (Reg F) will take effect Nov. 30, 2021. In this webinar, join Matthew D. Guletz, partner, Thompson Coburn LLP; Mark Laurent, vice president, portfolio services, Hilton Grand Vacations; Joann Needleman, practice leader and member, Clark Hill PLC; and Leslie Bender, IFCCE, CCCO, senior counsel, Clark Hill PLC; as they discuss why creditors must pay special attention to the requirements in the rules.

This webinar is at 2 p.m. CDT April 26. Visit the webinar webpage to register.

Members who want multiple people from their companies to attend these webinars should consider the All-Access Training Zone, which gives users full access to all of ACA's webinars and webinar recordings. Everyone in your company can have 12-month access to ACA’s entire library of scheduled webinars and recordings for as low as $999. Learn more about the Training Zone here.

Plan now for your education this month.

If you’re interested in speaking at an ACA webinar, learn more here.

Check ACA’s online events calendar for regular updates on the Hot Topic training schedule and Core Curriculum. Updates are also available by subscribing to events and education email notices and ACA Daily through your My ACA profile at acainternational.org.

Contact Member Services at memberservices@acainternational.org or 800-269-1607 for more information about the Training Zone.


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.


Subscribe to ACA Daily NEWSROOM

ACA’s April Education Features Operations and Compliance Best Practices

April’s education and training opportunities can help you brush up on accounts receivable management (ARM) industry basics and introduce team members at your company to important compliance topics. Here are the webinars coming up for the remainder of the month. For information on education slated for early in the month, click here.

Core Curriculum

Core seminars help you earn designations available through ACA, including through Designation Express, which allows members to work toward designations on a consistent weekly schedule and network with ACA leaders and members.

To learn more about the Core Curriculum and Designation Express, visit our designations webpage. If you can’t attend these live webinars, check out ACA Core Curriculum On Demand

Health Care Collection Management—Advanced

Health care collections differ from other collection practices in many significant ways, especially when it comes to consumer care. This webinar with Beth Conklin, director, organizational training and development at State Collection Service Inc., and Irene Hoheusle, CCCO, IFCCE, vice president of collections and education at Account Recovery Specialists Inc., will focus on the risks and benefits of health care collections, then dive into advanced operational topics. This webinar will also be available through ACA Core Curriculum On-Demand.

This webinar is at 9:30 a.m. CDT April 12 & 16. Visit the webinar webpage to register by April 8.

Blueprint QMS Foundational Training

Join this Blueprint Quality Management System webinar to learn about ACA’s newly redesigned Professional Practices Management System and its requirements. The webinar is also a great refresher for new team members that have recently joined your agency. Apply your Training Zone pass to attend.

This webinar is at noon CDT April 20 & 22. Visit the webinar webpage to register by 10 p.m. CDT April 16.

Vendors and Your Compliance Management System

Selecting, managing and doing business with vendors and other service providers who are compliant with applicable state and federal consumer financial protection laws is a key part of any ARM business. This webinar, led by Leslie Bender, IFCCE, CCCO, senior counsel at Clark Hill PLC, lays the groundwork for incorporating vendor management into your overall compliance management system. It will also be available through ACA Core Curriculum On-Demand.

This webinar is at 9:30 a.m. CDT April 23. Visit the webinar webpage to register by 10 p.m. CDT April 21.

Vetting Technology Vendors: 10 Essential Steps

This webinar will provide a deeper dive into assessing and monitoring risks and controls related to consumer financial protection specific to technology vendors. Speakers are to be announced. It will also be available through ACA Core Curriculum On-Demand.

This webinar is at 9:30 a.m. CDT April 26. Visit the webinar webpage to register by 10 p.m. CDT April 22.

Keep Calm and Prevent UDAAP

The potential for Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) encompasses the entire ARM industry. This webinar will include tips for recognizing, preventing and managing UDAAP risk. Speakers are to be announced. This webinar will also be available through ACA Core Curriculum On-Demand.

This webinar is at 9:30 a.m. CDT April 28. Visit the webinar webpage to register by 10 p.m. CDT April 26.

Hot Topics

Hot Topic webinars are designed to keep you up to date with the latest information on issues, rules and regulations that affect your business. They focus on compliance, operations, training and collector development as well as a “wild card” webinar each month.

Overcoming Objections and Common Reasons for Non-Payment

Join Certified Instructor Beth Conklin, director, organizational training and development at State Collection Service Inc., for a discussion on common reasons for non-payment and objections collectors hear when making a request for payment.

To help guide the discussion, submit common objections to payment you hear from consumers here  by April 8.

This webinar is at 2 p.m. CDT April 13. Visit the webinar webpage to register.

CFPB Expectations for Data Furnishing and Debt Parking in 2021

In this webinar, Leslie Bender, IFCCE, CCCO, senior counsel at Clark Hill PLC, and Mike Cardoza, consumer financial protection attorney at The Cardoza Law Corporation, will review the compliance implications of the new CFPB leadership’s announcements on rescinding policies and offer practical recommendations on credit reporting topics.

This webinar is from 2-3 p.m. CDT April 15. Visit the webinar webpage to register.

Life Lessons You Learn as a Debt Collector

Certified Instructor LaDonna Bohling will present best practices for time management, attentive listening, how to identify and control consumers’ emotions, and tips to take care of yourself and your staff while putting the needs of others first.

This webinar is at 2 p.m. CDT April 27. Visit the webinar webpage to register.

Finding the Best Person For … A Fishing Analogy 

Ray Cox, associate partner and consultant with The Intelitech Group, will present tips on how to make your company vision a reality through the day-to-day management of your business.

This webinar is at 2 p.m. CDT April 20. Visit the webinar webpage to register.

ACA’s CFPB Spotlight for Creditors—Impacts of Reg F 

The Consumer Financial Protection Bureau’s rule governing the official interpretation of the Fair Debt Collection Practices Act (Reg F) will take effect Nov. 30, 2021. In this webinar, join Matthew D. Guletz, partner, Thompson Coburn LLP; Mark Laurent, vice president, portfolio services, Hilton Grand Vacations; Joann Needleman, practice leader and member, Clark Hill PLC; and Leslie Bender, IFCCE, CCCO, senior counsel, Clark Hill PLC; as they discuss why creditors must pay special attention to the requirements in the rules.

This webinar is at 2 p.m. CDT April 26. Visit the webinar webpage to register.

Members who want multiple people from their companies to attend these webinars should consider the All-Access Training Zone, which gives users full access to all of ACA's webinars and webinar recordings. Everyone in your company can have 12-month access to ACA’s entire library of scheduled webinars and recordings for as low as $999. Learn more about the Training Zone here.

Plan now for your education this month.

If you’re interested in speaking at an ACA webinar, learn more here.

Check ACA’s online events calendar for regular updates on the Hot Topic training schedule and Core Curriculum. Updates are also available by subscribing to events and education email notices and ACA Daily through your My ACA profile at acainternational.org.

Contact Member Services at memberservices@acainternational.org or 800-269-1607 for more information about the Training Zone.


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.


Subscribe to ACA Daily NEWSROOM

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