Member Alert: Business Resources to Help Members Manage Pandemic Preparedness
ACA International is here to provide members with guidance on compliance, licensing and operations management.
3/17/2020 8:00 AM

ACA International continues to monitor the COVID-19 situation on behalf of its members to ensure that we are providing the most up-to-date guidance and information to help you adapt to various, and often swift, changes. We are here for you.
The following sources of information are available from ACA and government organizations charged with providing guidance on specifics of COVID-19 from a public health and business perspective. ACA will update its available resources as needed to provide members the most current information and provide notification through an email alert and/or in ACA Daily.
Resources from ACA International:
Both the Federal and State Governments are discussing or enacting legislation and regulations that will impact both collection activity and business operations of our member agencies. ACA's advocacy and compliance teams are tracking all of this activity and will provide members with an update on the current landscape for receivables businesses. ACA CEO Mark Neeb, Corporate Counsel Colin Winkler, Vice President and Senior Counsel of Federal Advocacy Leah Dempsey, and Vice President State Government and Unit Affairs Andrew Madden will lead this webinar for members.
COVID-19: Licensing Guidance from State Agencies
New on The Hub: COVID-19: Community Conversation for Members
News from Washington: COVID-19 Legislative and Regulatory Updates: How ACA's advocacy team is working with legislators and regulators on Capitol Hill. Editor's note: This article is for members only.
ACA International Letter to U.S. Department of Labor on behalf of the ARM Industry (March 20, 2020)
ACA International Letter to U.S. Small Business Administration on behalf of the ARM Industry (March 20, 2020)
ACA International Letter to U.S. Sen. Sherrod Brown on behalf of the ARM Industry (March 20, 2020)
Tracking the Impact of COVID-19 for the ARM Industry
Vice President and Senior Counsel of Federal Advocacy Leah Dempsey offers legislative and regulatory developments ACA International is watching from Washington, D.C.
Working from Home? Cybersecurity and Compliance Tips to Consider
ACA International has insurance, compliance and educational resources to help members take preventative action.
Creating a New Sound Pandemic Response Plan
There is a lot of information circulating about emergency preparedness in the last few weeks; and it may be overwhelming. ACA International member Chris Meier provides a key tip: communicate, communicate, communicate.
Government, Compliance and Regulatory Resources
Conference of State Bank Supervisors
CSBS has compiled state and federal resources to keep regulators, consumers and the industry better-informed about the COVID-19 pandemic, including a county-level map of confirmed cases, a glossary of state declarations of emergency, state agency nonbank guidance and more.
Nationwide Multistate Licensing System
As the Coronavirus/COVID-19 situation develops and state agencies send communication/guidance to licensees, information will be shared on this page.
View this resource for the latest information we have received from state agencies. Check back often for updates. ACA International will be monitoring this page to provide updates directly to members.
Centers for Disease Control and Prevention
Guidelines to follow if you think you may be sick and to help slow the spread of COVID-19.
Consumer Financial Protection Bureau
The CFPB also released a blog offering financial tips while federal, state and local governments work to respond to the coronavirus. The CFPB blog includes suggestions for addressing outstanding debts. If you have a debt in collections, contact your creditor or the collection agency for options to set up a reasonable payment plan.
U.S. Small Business Administration: Small Business Loan Guidance and Resources
Access the SBA’s Economic Injury Disaster Relief Program, Guidance for Businesses and Employers, SBA Products and Resources, Government Contracting, and Local Assistance.
For more information on how the ACA Licensing staff can assist with your licensing needs, please contact us at Licensing@acainternational.org or call (952) 926-6547. Member Services is also available at memberservices@acainternational.org or 800-269-1607.
Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.
Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.

ACA International continues to monitor the COVID-19 situation on behalf of its members to ensure that we are providing the most up-to-date guidance and information to help you adapt to various, and often swift, changes. We are here for you.
The following sources of information are available from ACA and government organizations charged with providing guidance on specifics of COVID-19 from a public health and business perspective. ACA will update its available resources as needed to provide members the most current information and provide notification through an email alert and/or in ACA Daily.
Resources from ACA International:
Both the Federal and State Governments are discussing or enacting legislation and regulations that will impact both collection activity and business operations of our member agencies. ACA's advocacy and compliance teams are tracking all of this activity and will provide members with an update on the current landscape for receivables businesses. ACA CEO Mark Neeb, Corporate Counsel Colin Winkler, Vice President and Senior Counsel of Federal Advocacy Leah Dempsey, and Vice President State Government and Unit Affairs Andrew Madden will lead this webinar for members.
COVID-19: Licensing Guidance from State Agencies
New on The Hub: COVID-19: Community Conversation for Members
News from Washington: COVID-19 Legislative and Regulatory Updates: How ACA's advocacy team is working with legislators and regulators on Capitol Hill. Editor's note: This article is for members only.
ACA International Letter to U.S. Department of Labor on behalf of the ARM Industry (March 20, 2020)
ACA International Letter to U.S. Small Business Administration on behalf of the ARM Industry (March 20, 2020)
ACA International Letter to U.S. Sen. Sherrod Brown on behalf of the ARM Industry (March 20, 2020)
Tracking the Impact of COVID-19 for the ARM Industry
Vice President and Senior Counsel of Federal Advocacy Leah Dempsey offers legislative and regulatory developments ACA International is watching from Washington, D.C.
Working from Home? Cybersecurity and Compliance Tips to Consider
ACA International has insurance, compliance and educational resources to help members take preventative action.
Creating a New Sound Pandemic Response Plan
There is a lot of information circulating about emergency preparedness in the last few weeks; and it may be overwhelming. ACA International member Chris Meier provides a key tip: communicate, communicate, communicate.
Government, Compliance and Regulatory Resources
Conference of State Bank Supervisors
CSBS has compiled state and federal resources to keep regulators, consumers and the industry better-informed about the COVID-19 pandemic, including a county-level map of confirmed cases, a glossary of state declarations of emergency, state agency nonbank guidance and more.
Nationwide Multistate Licensing System
As the Coronavirus/COVID-19 situation develops and state agencies send communication/guidance to licensees, information will be shared on this page.
View this resource for the latest information we have received from state agencies. Check back often for updates. ACA International will be monitoring this page to provide updates directly to members.
Centers for Disease Control and Prevention
Guidelines to follow if you think you may be sick and to help slow the spread of COVID-19.
Consumer Financial Protection Bureau
The CFPB also released a blog offering financial tips while federal, state and local governments work to respond to the coronavirus. The CFPB blog includes suggestions for addressing outstanding debts. If you have a debt in collections, contact your creditor or the collection agency for options to set up a reasonable payment plan.
U.S. Small Business Administration: Small Business Loan Guidance and Resources
Access the SBA’s Economic Injury Disaster Relief Program, Guidance for Businesses and Employers, SBA Products and Resources, Government Contracting, and Local Assistance.
For more information on how the ACA Licensing staff can assist with your licensing needs, please contact us at Licensing@acainternational.org or call (952) 926-6547. Member Services is also available at memberservices@acainternational.org or 800-269-1607.
Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.
Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.
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