CORE: Writing Effective Policies and Procedures (CCCO)

(9:30 AM - 11:00 AM Central)

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Pamela Murphy

Vice President, Compliance & Privacy Officer
Fairport, NY

Presenter Details

Why Should I Attend?
Vital to any CMS, written policies, procedures, and work instructions have unique characteristics that determine when and how they should be used. During this course, you will practice writing a sample of each using defined guidelines plus take home tools and samples to jumpstart development of this critical element of the compliance lifecycle. If you are new to the ACA Blueprint QMS program, this is a great deep dive course. Can't attend the live session? Try ACA Core Curriculum On Demand.



ACA CCCP BadgeThis course is required for the Credit and Collection Compliance Officer (CCCO) designation and the CCCP designation. It may be used as renewal credit for other designations. 

This course will prepare you to:

  • Define a policy, procedure and work instruction and describe how they impact each other. 
  • Determine the situations in which to use a policy, procedure, or work instruction. 
  • Write a policy, procedure, and work instruction. 
  • Describe how policies, procedures and work instructions fit into the compliance cycle. 
  • Develop a documentation plan based on your company’s needs. 

Also Available On Demand

Can't attend the live session? Try ACA Core Curriculum On Demand.

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Attend this seminar with the WebEx Mobile App. You will still be required to enter the WebEx login information provided.

Cancellation Policy

ACA reserves the right to cancel or modify the program or substitute speakers. If ACA should cancel the program, registrants will receive a full refund.

Cancellations received less than 3 business days prior to the seminar will be charged $35 cancellation fee. E-mail your cancellations to If you do not cancel prior to the session and do not attend, you are still responsible for full payment.

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