Register 1 person for $99, and all company employees can join the virtual event.

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Washington Insights Virtual Fly-In

An ACA Members-Only Event

As businesses, community lenders, hospitals, and other providers throughout the country continue to face unprecedented challenges as a result of COVID-19, the work of ACA members is more important than ever. A new Congress and new Administration take control of Washington, D.C. and it is critical that ACA continues to have a seat at the table working with our members to be the voice on key issues such as the debt collection rulemaking at the CFPB, COVID-19 response bills and packages, TCPA reform, Operation Choke Point, and call blocking and labeling among other top issues.

At this virtual fly-in, we will help lead members through steps they can take to work with elected officials, introduce new members of Congress and leaders at federal agencies, and discuss what is happening on the ground in Washington, D.C. Join us for a day-long event focused on helping your businesses succeed through Federal Advocacy.

Featured Speakers


Times listed below are in Central Time.

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Bonus Session: Breakfast with Senator Cramer (R-ND)

9:00 AM - 9:30 AM Session Details

Bring your coffee and breakfast and join us for a conversation with Senator Kevin Cramer (R-ND) moderated by Leah Dempsey and Travis Johnson. Senator Cramer sits on the Senate Banking Committee and has been a leader in Washington for simplifying PPP loans for small businesses. He also opposed Operation Choke Point efforts and has supported protections for preserving banking relationships through legislation.

Welcome & Opening Remarks

10:00 AM - 10:10 AM Session Details

Mark Neeb, ACA's CEO, will kick off this highly anticipated event with welcome comments and a message from our title sponsor VoApps DirectDrop Voicemail.

Making Your Voice Heard, Why We Need YOUR Voice in D.C.

10:10 AM - 10:50 AM Session Details

Your voice in D.C. is so critical to the future of our industry. This session will provide the inner workings of:•making contact with your member of Congress whether locally or in D.C., •who to meet with and what they do or don’t understand, •what to share with them, including your personal story, as well as ACA’s Advocacy Book, which provides talking points on industry issues, •How to follow up and stay involved locally and with decisionmakers in D.C.

Update on Pending CFPB Issues

11:00 AM - 11:40 AM Session Details

Jonathan (Partner, Venable LLP) and Kevin Baich (Vice President, Day Knight & Associates) will lead a discussion with John McNamara, Principal Assistant Director of Markets at the CFPB to provide updates on the CFPB's pending issues affecting our industry.


11:40 AM - 12:15 PM Session Details

Discussion / Q & A about the New Democrat Majority, with Member of Congress

12:15 PM - 1:00 PM Session Details

ACA’s Director of Federal Advocacy, Patrick Russell, and ACA member Michael Klutho will lead this discussion with current and newly elect democrats including Vicente Gonzalez (D-TX) and more to be confirmed.

Women in Advocacy and in Congress

1:15 PM - 2:00 PM Session Details

The ACA Women in Collections Industry Resource Council’s chairwomen Fran Fisher, Anita Manghisi, and Pauline Kussart will lead a discussion about their experience advocating in D.C. They will be joined by a Rep. Michelle Steel (CA), Congresswoman Victoria Spartz (IN), who can provide perspective on the landscape in D.C. and the new majorities in Congress, which include more Republican woman than ever in the U.S. House.


2:00 PM - 2:20 PM Session Details

How Do Changes at the State and Federal Level Intertwine?

2:20 PM - 3:00 PM Session Details

Panelist will discuss recent developments in state regulation as a response to the COVID-19 pandemic and how any of these changes might impact the future of the industry. Panelist will discuss remote work regulations and the future of branch office licensing as well as state regulator activity and responses as the implementation of the CFPB debt collection rule moves closer.

Working with the New Leadership at the CFPB, FCC, and other federal agencies impacting the ARM Industry

3:10 PM - 4:00 PM Session Details

A new administration means new leadership within government agencies. Policymaking impacting industry operations will continue at federal agencies. Federal Affairs Committee Chair Tamar Yudenfreund and Leah Dempsey will lead a discussion about changes at the agencies. Meet new FCC Commissioner Nathan Simington and hear about the FCC’s work in 2021 and hear from Andrew Smith, who recently left the FTC after leading the Bureau of Consumer Financial Protection.

Happy Hour: Spy Stories & Truth Serums

4:30 PM - 5:30 PM Session Details

This Happy Hour, hosted by ACPAC, features spy stories from the International Spy Museum. Close out the day with us in your best disguise and truth serum as we dive into the world of espionage. Truth Serum: 1 part limeade, 1 part fresh lime juice, 2 parts tequila, 1 part triple sec; garnish with lime wedge & a splash of Grand Marnier.


Interested in Sponsorship Opportunities?

The Washington Insights Virtual Fly-In offers sponsorships for companies to support ACA’s Advocacy efforts during a time of continual change. We invite you to join ACA members “on the Hill” for the crucial conversations that will pave the way for our industry. Sponsorship opportunities are outlined hereConnect with Ashley Driste, Meetings & Events Manager, with questions or to register.


Kevin Baich

Vice President
Day Knight & Associates
Ballwin, MO

Presenter Details

Jedd Bellman

President- NACARA (North America Collection Agency Regulators Association)
Assistant Commissioner for Non-Depository Supervision
Office of the Commissioner of Financial Regulation
Maryland Department of Labor

Presenter Details

Jack Brown III

Gulf Coast Collection Bureau, Inc.
Sarasota, FL

Presenter Details

Kevin Cramer

Senator (R-ND)
North Dakota

Presenter Details

Leah Dempsey

VP and Senior Counsel of Federal Advocacy
ACA International
Washington, DC

Presenter Details

Fran Fisher

Business Development Manager - ARM
Ramsey, NJ

Presenter Details

Vicente Gonzalez

U.S. Representative (D-TX)

Presenter Details

Travis Johnson

1607 Strategies
Washington, DC

Presenter Details

Michael Klutho Esq.

Bassford Remele
Minneapolis, MN

Presenter Details

Pauline Kussart

The Stark Collection Agency, Inc
Madison, WI

Presenter Details

Andrew Madden

Vice President, State Government and Unit Affairs
ACA International
Washington, DC

Presenter Details

Anita Manghisi

Independent Recovery Resources, Inc.
Patchogue, NY

Presenter Details

John McNamara

Assistant Director
Consumer Financial Protection Bureau - CFPB
Washington, DC

Presenter Details

Mark Neeb

ACA International
Scottsdale, AZ

Presenter Details

Richard Perr Esq.

Co-Managing Partner
Kaufman Dolowich Voluck
Philadelphia, PA

Presenter Details

Gary Peters

U.S. Representative

Presenter Details

Jonathan Pompan

Venable LLP
Washington, DC

Presenter Details

G. Scott Purcell

Professional Credit Service
Springfield, OR

Presenter Details

Patrick Russell

Director of Federal Advocacy
ACA International
Washington, DC

Presenter Details

Nathan Simington

Federal Communications Commission
Washington, DC

Presenter Details

Andrew Smith

Covington & Burling LLP
Washington, D.C.

Presenter Details

Victoria Spartz

U.S. Representative

Presenter Details

Michelle Steel

U.S. Representative (R-CA)

Presenter Details

Brian Watkins

Southern Oregon Credit Service, Inc.
Medford, OR

Presenter Details

Tamar Yudenfreund Esq.

Senior Director, Public Policy
Encore Capital Group
San Diego, CA

Presenter Details

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