GSCA Presents Compassionate Phone Skills

(1:30 PM - 2:30 PM Central)

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Susan Donham

Marketing Director
Merchants Credit Association
Redmond, WA

Presenter Details

Why Should I Attend?

This training is focused on compassionate phone skill-sets for the 2019 agent.  Due to recent changes in our industry such as the TCPA, the CFPB, local legislative issues in healthcare collections, and our own industry's desire to create a new image, this training is intended for the agents in need of compassion techniques when working with the 2019 consumer.  The training benefits all call center environments be reducing complaints and increasing morale among the agent.

Handouts and Login Information

If there are materials for this seminar, they will be available to download the day before the event. If there are no handouts listed, there are none for this event. Please see your registration email for the WebEx login information.

Attend via Your Mobile Device

Attend this seminar with the WebEx Mobile App. You will still be required to enter the WebEx login information provided.

Cancellation Policy

ACA reserves the right to cancel or modify the program or substitute speakers. If ACA should cancel the program, registrants will receive a full refund.

Cancellations received less than 3 business days prior to the seminar will be charged $35 cancellation fee. E-mail your cancellations to If you do not cancel prior to the session and do not attend, you are still responsible for full payment.