CORE: Building High-Performing Teams (2-Day, CIP-PCM designation)

6/21/2021 - 6/23/2021
(9:30 AM - 11:00 AM Central)

Register Now


Irene Hoheusle

Vice President of Collections and Education
Account Recovery Specialists, Inc.
Wichita, KS

Presenter Details

Why Should I Attend?
Being an effective leader of a team requires the ability to manage your most important assets: people and relationships.  Leaders must be able to analyze and take advantage of team strengths, work with diverse styles, and create a competitive spirit that builds cooperation.   This seminar will cover topics including strategies to successfully lead a team, work with different personalities and generations, hold an efficient team meeting and build morale. By the end of this seminar, you will have strategies and techniques for managing a diverse team of people to a higher level of performance. (3 hours, 1.5 PDUs, CIP-PCM designation).

    CProfessional Collection Management BadgeACA Collection Industry Professional Digital Badgelick to learn more about the designations for which this course is required. May also be used for renewal credit. Can't attend the live session? Try ACA Core Curriculum On Demand

    This course will prepare you to:

    • Build relationships on your team that nurture communication, collaboration and trust.
    • Create a vision, purpose and values with your team.
    • Set strategic and shared goals that foster commitment and accountability.
    • Identify the roles and work processes of your team members.
    • Implement conflict resolution techniques.
    • Set agreed upon ground rules for the team.
    • Hold effective meetings that end with results.
    Attend via Your Mobile Device

    Attend this seminar with the WebEx Mobile App. You will still be required to enter the WebEx login information provided.

    Cancellation Policy

    ACA reserves the right to cancel or modify the program or substitute speakers. If ACA should cancel the program, registrants will receive a full refund.

    Cancellations received less than 3 business days prior to the seminar will be charged $35 cancellation fee. E-mail your cancellations to If you do not cancel prior to the session and do not attend, you are still responsible for full payment.

    Scroll to Top