(Add On Seminar) Call Evaluations
11/6/2019 (8:00 AM - 9:30 AM Central)
To be announced.
Call monitoring, scoring, and feedback have become widely-used tools in the collection industry to test for both compliance and communication best practices. Whether you use speech analytics to guide your call monitoring or pull calls as the spirit moves you, make your evaluation process hearty and worthy of everyone's time by constructing and using rubrics, scoring forms, and calibration sessions that effectively measure performance and highlight areas of improvement.
8:00AM - 9:30AM
140 E Walton Place,
Chicago, IL 60611, United States
Reserve your hotel room for the seminar online before Wednesday, October 9, 2019 at https://www.acainternational.org/events/fallforum2019#hotel
Rooms are limited and not guaranteed to be available through the deadline. This seminar is held in conjunction with the ACA International Fall Forum & Expo.
Professional Development Units
You will earn .75 PDUs for this online seminar, which can be applied toward ACA’s Scholar and Fellow designations.
ACA Certified Instructors:
You can expect top-notch presentations are created by and presented for members. Seminar instructors go through vigorous training to become ACA Certified Instructors and can speak directly to your experiences because they work in our industry.
Handouts and Login Information
The materials will be located here within 2 days of the seminar. Please see your registration email for the WebEx login information.