(Add-On Seminar) Managing the Collection Floor - San Diego, CA

7/14/2019 (9:00 AM - 12:00 PM Central)


Elizabeth Conklin

Account Executive
State Collection Service, Inc.
Madison, WI

Presenter Details

This interactive forum gives attendees the chance to hear what other agencies are doing to improve collection floor operations.

Topics to include characteristics of an exceptional collection floor leaders, equipping the floor, call monitoring, monthly production measurements, collector productivity, dialer management & statistics, inventory management, portfolio segmentation, managing client expectations and preparing for on-site client visit or audit.

Seminar Details

9:00AM - 12:00PM

Hilton San Diego Bayfront

Seminar Location

Hilton San Diego Bayfront
1 Park Blvd,

San Diego, CA 92101, United States

Reserve your hotel room for the seminar online before Wednesday, June 12, 2019 at https://www.acainternational.org/events/convention2019#hotel

Rooms are limited and not guaranteed to be available through the deadline. This seminar is held in conjunction with the ACA International Convention & Expo.

Professional Development Units

You will earn 2.0 PDUs for this online seminar, which can be applied toward ACA’s Scholar and Fellow designations. 

ACA Certified Instructors: 

You can expect top-notch presentations are created by and presented for members. Seminar instructors go through vigorous training to become ACA Certified Instructors and can speak directly to your experiences because they work in our industry.

Handouts and Login Information

The materials will be located here within 2 days of the seminar. Please see your registration email for the WebEx login information.