CORE: FDCPA Essentials for Collectors

2/21/2018 (11:00 AM - 12:30 PM Central)


To be announced.

Bridge the gap between understanding the law and applying it on the phone during conversations with consumers. This interactive, scenario-based seminar will help your collectors stay in compliance with the FDCPA in addition to understanding the consequences of FDCPA violations, responding to a wrong or third party, and avoiding harassment and other unfair practices.

What you will learn:
  • What are the consequences for doing something wrong under the FDCPA?
  • How should you respond to a wrong or third party?
  • How should you respond to a right party?
  • How do you avoid harassment and other unfair practices under the FDCPA.
How will you benefit:

Reduce your liability and risk by learning how to apply the FDCPA basics to your collection conversations.

Professional Development Units

You will earn 1.50 PDUs for this online seminar, which can be applied toward ACA’s TSP, PCS and Scholar/Fellow designations. 

*Please note, credit will be provided ONLY to individuals who have paid to attend this seminar. Anyone sitting in with a paid participant is not eligible to receive credit.

ACA Certified Instructors

This seminar is taught only by ACA Certified Instructors. You can expect top-notch presentations are created by and presented for members. Seminar instructors go through vigorous training to become ACA Certified Instructors and can speak directly to your experiences because they work in our industry.

Handouts and Login Information

The materials will be located here within 2 days of the seminar. Please see your registration email for the WebEx login information.

Attend via Your Mobile Device

Attend this seminar with the WebEx Mobile App. You will still be required to enter the WebEx login information provided.

Cancellation Policy

ACA reserves the right to cancel or modify the program or substitute speakers. If ACA should cancel the program, registrants will receive a full refund.

Cancellations received less than 3 business days prior to the seminar will be charged $35 cancellation fee. E-mail your cancellations to If you do not cancel prior to the session and do not attend, you are still responsible for full payment.