CORE: Managing the Collection Floor (3-Day)

2/6/2018 (11:00 AM - 12:30 PM Central)

Speakers

To be announced.

This interactive forum gives attendees the chance to hear what other agencies are doing to improve collection floor operations.

Topics included are characteristics of exceptional collection floor leaders, equipping the floor, call monitoring, monthly production measurements, collector productivity, dialer management & statistics, inventory management, portfolio segmentation, managing client expectations and preparing for on-site client visit or audit.

Handouts and Login Information

The materials will be located here within 2 days of the seminar. Please see your registration email for the WebEx login information.

Attend via Your Mobile Device

Attend this seminar with the WebEx Mobile App. You will still be required to enter the WebEx login information provided.

Cancellation Policy

ACA reserves the right to cancel or modify the program or substitute speakers. If ACA should cancel the program, registrants will receive a full refund.

Cancellations received less than 3 business days prior to the seminar will be charged $35 cancellation fee. E-mail your cancellations to customercare@acainternational.org. If you do not cancel prior to the session and do not attend, you are still responsible for full payment.