CORE: Vetting Technology Vendors: 10 Essential Steps

(12:00 PM - 1:30 PM Central)

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(Registration will close one hour before the event's start time)


Leslie Bender Esq.

Chief Strategy Officer & General Counsel
BCA Financial Services, Inc.
Miami, FL

Presenter Details

Debra Ciskey

Executive Vice President
The Collections Coach, LLC
Barnhart, MO

Presenter Details

Why Should I Attend?
About This Course

In this dynamic environment in which technology solutions are available to improve the quality and efficiency of your operations, how do you vet potential technology vendors? Key questions arise about what risks to consider along with the rewards associated with these technology options.  Knowing your alternatives and making sound business choices sometimes requires learning how these technology options work in your unique work environment.   This course explores steps to take to assure you are not inadvertently sacrificing compliance for convenience – even if simply by asking the right questions of potential vendors. This course will prepare participants to:

  • Assess the potential risks of each vendor’s technology solution to your organization, clients, and customers.
  • Develop pre-purchase and ongoing due diligence evaluation strategies that address compliance and legal expectations regarding consumer financial protection (and other applicable) laws. 
  • Create and maintain an inventory of your third-party technology vendors and their associated processes for security incident/breach notification requirements.
  • Incorporate risk management, controls, and monitoring/audit activities for technology vendors into your overall Compliance Management System (CMS).
What's Going On?

In 2018 ACA announced an advanced series of courses providing in-depth study so you can get up-to-date skills and information you need to excel in your compliance role.  The Credit & Collections Compliance Attorney (CCCA) program focuses on threading the compliance needle through a colorful fabric of key compliance topics.  This program is designed for compliance officers, compliance attorneys and operations managers tasked with juggling competing operational, legal and compliance responsibilities.

This fall ACA is pleased to bring several of its new compliance courses to your office via a series of online webinars.  You are welcome to take these courses alone or as first steps toward the new CCCA certification.   Here is how the program stacks up.

Professional Development Units

You will earn 0.75 PDUs for this online seminar, which can be applied toward ACA’s Scholar and Fellow designations. 

*Please note, credit will be provided ONLY to individuals who have paid to attend this seminar. Anyone sitting in with a paid participant is not eligible to receive credit.

ACA Certified Instructors 

You can expect top-notch presentations that are created by and presented for members. Seminar instructors go through vigorous training to become ACA Certified Instructors and can speak directly to your experiences because they work in our industry.

Handouts and Login Information

If there are materials for this seminar, they will be available to download the day before the event. If there are no handouts listed, there are none for this event. 

One day prior to the event, login Information for the event can be found by logging in to the ACA Website and clicking on the notification bell next to your name at the top of the page.

Attend via Your Mobile Device

Attend this seminar with the WebEx Mobile App. You will still be required to enter the WebEx login information provided.

Cancellation Policy

ACA reserves the right to cancel or modify the program or substitute speakers. If ACA should cancel the program, registrants will receive a full refund.

Cancellations received less than 3 business days prior to the seminar will be charged $35 cancellation fee. E-mail your cancellations to If you do not cancel prior to the session and do not attend, you are still responsible for full payment.

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